Import Operations Coordinator

5 days ago

Melbourne, Australia Seabridge Logistics Group Full time

Melbourne, AU Import Operations

Posted October 20, 2025

**About Seabridge**:
Seabridge Global Logistics is a leader in international freight forwarding and customs brokerage across Australia and New Zealand. We deliver smart, reliable supply chain solutions for some of the world’s most recognised brands, with specialist expertise in food and beverage, retail, agribusiness, and liquid logistics.

Backed by the global strength of the Cardinal Group, we combine scale, technology, and worldwide reach with the agility, service, and personal touch of a local partner. We’re committed to innovation, professional growth, and creating an environment where your ideas and contributions make a real impact.

**About the Role**:
We’re looking for a motivated and detail-oriented individual to join our Melbourne team. This fast-paced role sees you working with a key customers and providing end to end import operations services alongside our fantastic national team.

**Job Tasks and Responsibilities**:
Reporting to the Branch Manager, your responsibilities will include:

- Coordinating end-to-end solutions for Key Customers (including bookings, documentation, cartage, customs reporting, job invoicing)
- Liaising with Customers, Carriers, Service Providers, and Overseas Partners
- Ensuring ongoing Customer satisfaction through effective and efficient responses to customer inquiries, issues, and concerns
- Establishing and maintaining a strong rapport with customers and service providers
- Monitoring key operational activities to ensure efficient completion of import duties
- Identifying and implementing changes to support continual improvement, business growth and the development of best practice SOP

**About You**:

- A minimum of 2 years of experience with an International Freight Forwarder
- Clear, confident communicator with stakeholder management skills
- Ability to manage multiple priorities in a fast-paced environment
- Exceptional attention to detail, coupled with strong analytical and problem-solving skills
- Prior experience using CargoWise (CW1) is advantageous

**Perks of the job**:

- Structured onboarding and ongoing training
- Competitive salary and quarterly performance bonuses
- Flexible, supportive environment that values wellbeing
- Employee benefits and genuine career development opportunities

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