Freight Forwarding

2 days ago

Melbourne, Australia People Group Full time

A career opportunity for a Import Operations Coordinator
- Supportive and flexible workplace that prioritises wellbeing
- Salary package up to $75,000 - $80,000 + Super

**Import Operations Coordinator - Melbourne**

**Your new company**
This company is a leader in Australasian logistics, known for setting high global standards. They value teamwork, innovation, and continuous learning. Offering end-to-end logistics solutions for import, export, and integrated services across Australia and New Zealand, they combine global quality with local expertise to deliver exceptional service to their clients.

**Your new role
- Import Operations Coordinator**
Join our Melbourne team as an Import Operations Coordinator and play a key role in supporting customers with their import needs. You’ll manage the full process of import operations while working closely with a supportive national team in a busy, customer-focused environment.
- Coordinating end-to-end solutions for Key Customers (including bookings, documentation, cartage, customs reporting, job invoicing)
- Liaising with Customers, Carriers, Service Providers, and Overseas Partners
- Ensuring ongoing Customer satisfaction through effective and efficient responses to customer inquiries, issues, and concerns
- Establishing and maintaining a strong rapport with customers and service providers
- Monitoring key operational activities to ensure efficient completion of import duties
- Identifying and implementing changes to support continual improvement, business growth and the development of best practice SOP

**What you'll need to succeed**

**To excel in this role, you MUST possess**:

- A minimum of 2 years of experience with an International Freight Forwarder.
- Clear, confident communicator with stakeholder management skills
- Import Operations Coordinator experience
- Ability to manage multiple priorities in a fast-paced environment
- Exceptional attention to detail, coupled with strong analytical and problem-solving skills.
- Prior experience using CargoWise (CW1) is advantageous.
- Adaptable, organised, and able to meet deadlines

**What you'll get in return**
- Comprehensive onboarding and continuous training
- Attractive salary with quarterly performance rewards
- Employee perks and real opportunities for career growth

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion.

**Please Note**:
We **DO NOT** recruit for roles that offer **sponsorship, internships, graduate programs, or entry-level positions.

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