Venue & Operations Manager

5 days ago

Kelvin Grove, Australia La Boite Theatre Ltd Full time

The Venue & Operations Manager is responsible for the smooth and professional delivery of La Boite’s front-of-house and ticketing operations, ensuring every audience member has a positive and welcoming experience. This role leads the coordination of all public-facing aspects of the theatre, including the supervision of casual front-of-house and bar staff, oversight of box office procedures, and implementation of audience services policies in line with La Boite’s values and the Live Performance Australia Ticketing Code of Practice.

In addition to managing audience-facing operations, the Venue and Operations Manager provides essential administrative support to ensure the efficient day-to-day running of the Company. This includes oversight of office systems and supplies, contractor coordination, and workplace health and safety processes. The role acts as a key liaison between internal teams, contractors, and the public, ensuring La Boite’s spaces and services operate smoothly, safely, and in alignment with Company goals.

DUTIES:

- To provide leadership to, coordinate and supervise La Boite's front-line staff (Admin, Box Office, Bar/Café);
- To provide a quality ticketing service for La Boite Theatre and outside hirers of the Company’s venues;
- To actively seek, coordinate and manage commercial and community Venue Hire of the Company's venues;
- Coordinate and manage the operations of the La Boite Espresso Bar & Café;
- Support the Head of Business in the general business management of the Company to effectively manage internal and external stakeholders.

ESSENTIAL EXPERIENCE:

- 5+ years’ experience in ticketing, patron services and/or business management within a similar arts/cultural organisation.
- Self-management skills including the ability to manage multiple competing priorities and manage time effectively.
- Previous experience assembling and leading a team of employees.
- Highly developed communication skills and stakeholder engagement.
- Ability to work flexible hours, including weekends and evenings.
- Effective knowledge of Microsoft Office software suite (Word, Excel).

DESIRABLE EXPERIENCE:

- Comprehensive experience managing database systems (preferably Tessitura)
- Responsible Management of Licensed Venue & Approved Manager License (Liquor)
- Current First Aid Certificate (First Aid, CPR, Mental Health First Aid)
- Open Driver’s license

Pay: $70,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

Supplementary Pay:

- Overtime pay

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 24/06/2025

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