
Retail & Product Development Manager – Frozen Yoghurt Shop
2 weeks ago
About Us
We're a fun, fast-paced frozen yoghurt brand dedicated to serving delicious treats and creating joyful experiences for our customers. We're looking for a dynamic Retail & Product Development Manager who will not only lead day-to-day store operations but also play a key role in recipe innovation — creating new flavours, toppings, and seasonal specials that keep our menu exciting and unique.
Key Responsibilities
- Lead product innovation: Develop and test new frozen yoghurt flavours, toppings, and limited-edition specials — from idea to customer-ready product.
- Stay ahead of food trends and bring creative concepts that align with our brand and delight customers.
- Manage daily store operations, ensuring excellent service and smooth running of the outlet.
- Train, lead, and motivate staff to achieve performance, quality, and sales targets.
- Oversee inventory, ordering, and stock control — ensuring supplies are ready for both operations and recipe trials.
- Ensure compliance with food safety, hygiene, and health & safety standards.
- Monitor store performance (sales, customer feedback, KPIs) and implement strategies for growth.
- Coordinate in-store promotions and marketing tied to new product launches.
- Maintain a vibrant, welcoming shop environment that reflects our brand values.
Requirements
- Proven experience in retail or fast food management (F&B/food service experience highly preferred).
- Strong creativity and passion for food innovation — with an eye for flavour, presentation, and customer appeal.
- Leadership and people management skills.
- Excellent communication and customer service abilities.
- Ability to work in a fast-paced, hands-on environment.
- Basic financial acumen (cash handling, budgeting, cost control).
- Flexibility to work shifts, weekends, and public holidays.
What We Offer
- Competitive salary and performance-based incentives.
- Staff discounts and perks.
- Freedom to create and test your own recipes and menu ideas.
- Training and career development opportunities.
- A supportive, fun, and creative work environment.
Job Type: Full-time
Pay: $75,000.00 – $80,000.00 per year
Work Authorisation:
- Australia (Preferred)
Work Location: In person
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