Service Desk Manager
5 hours ago
An exciting opportunity exists to join the Corporate Services Division in the Information Technology Unit for a 11-month fix term position until 31/05/2027 - Salary: $97,955- $111,142 (Plus Superannuation of 12%) - Fixed Term till 31/05/2027 - Usual hours of work: Full time, FTE 1.0 - Usual work location: Melbourne CBD **Role purpose** The VCAA is seeking a Service Desk Team Lead (Technology Advisor) to join their IT Branch within the Corporate Services Division. The purpose of this role is to provide expert technical knowledge, and directly manage a technical support team of up to 6 permanent and agency staff across multiple sites. The team is responsible for the support of desktop and mobile computing environment and peripheral devices such as printers, smartphones, audio/video conferencing equipment, and other contemporary technologies. The incumbent will be the initial escalation point for any technical issues that cannot be resolved by team members, and will manage the incident queue via the existing incident management tool. Responsibilities include planning, coordinating and monitoring Service Desk first and second level technical support functions and resources to ensure the effective operation of VCAA's technology infrastructure, including hardware and software assets, in line with business goals and requirements. The role develops, implements and assesses Service Desk policies and plans to ensure the ongoing provision of high quality, customer focused and responsive Service Desk support operations. Additionally, the Service Desk Manager provides regular reports and recommendations for service improvement, and monitors Service Desk service delivery and customer feedback. **Attributes** - You are driven, enthusiastic and set high standards in your work performance. - ; You are a collaborative team player with a "can do" attitude. - ; You are a strong problem solver; you identify and provide workable solutions. **How to apply** Applicants are encouraged to include a Curriculum Vitae and a Cover letter addressing the key selection criteria provided in the position description. **Further Information** Applicants requiring adjustments can contact the nominated contact person. **Applications close** 11:59pm on**26/11/2025
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Service Desk Analyst
2 weeks ago
Melbourne City Centre, Australia HAYS Full time8 Week Contract | Immediately Available Service Desk Analyst | 2+ Years Experience | Melbourne CBD 1ST & 2ND LINE TECHNICAL SUPPORT - Immediate Start - Professional, friendly team working within a collaborative environment - Hybrid work environment, providing support to CBD Office IT Service Desk Analyst job available at cutting-edge Energy organisation |...
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Service Desk Analyst
5 hours ago
Melbourne, Australia Service Stream Full timePrimary LocationVIC - Melbourne - 655 Collins St - Job Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WA! - About the Role We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed...
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Service Desk Specialist
4 days ago
Melbourne City Centre, Victoria, Australia Just Group Full time $50,000 - $70,000 per yearPremier RetailPremier Retail is an iconic Australian retailer and owns two of the most exciting and fastest-growing retail brands, Peter Alexander and Smiggle. Born from homegrown beginnings, our stores now stand proudly on some of the most famous high streets and popular shopping centres around the world. Today, Premier Retail operates over 450 stores and...
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Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per yearPrimary LocationVIC - Melbourne - 655 Collins StJob Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in...
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Service Desk Analyst
1 week ago
Melbourne City Centre, Australia Parliament of Victoria Full timeDepartment of Parliamentary Services We have a Service Desk Analyst opportunity for a 12 month fixed-term to assist in providing level 1 and 2 IT support to our clients. - PoV Grade 3, $74,580 - $82,571 About the role Are you looking for a role where you can provide service desk support to a diverse client group including Members of Parliament? In this role...
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Service Desk Senior Analyst
1 week ago
Melbourne City Centre, Victoria, Australia Department of Education Full time $80,000 - $120,000 per yearAbout the Role:The Service Desk Senior Analyst plays a vital role in leading a high-performing Service Desk team, responsible for delivering responsive, high-quality support services to schools and corporate staff. This role combines people leadership, coaching, and technical expertise within IMTD's process framework and in accordance with legislative,...
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IT Service Desk Manager
2 days ago
Melbourne, Australia Granite Consulting Full timePermanent employment - $140k - $150k + Super - Melbourne based **Responsibilities**: - Lead and manage the IT service desk team, providing guidance, support, and mentorship to team members. - Implement and adhere to ITIL best practices in service management, incident management, problem management, change management, and service request fulfillment. -...
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Service Desk Support Officer
2 weeks ago
Melbourne City Centre, Australia Department of Justice and Community Safety Full time**Seeking an experienced Service Desk Support Officer**: - **Fixed-term, full-time opportunity available for immediate filling until 11 November 2025**: - **VPS Grade 3: $79,122 - $96,073 per annum plus superannuation.** The Department of Justice and Community Safety (the department) is seeking an experienced Service Desk Support Officer to provide a...
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Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia Service Stream Limited Full time $60,000 - $90,000 per yearWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in its field. These will initially be offered as a 6-month contract, with the potential to become permanent.Roles are available at our modern Melbourne Head Office...
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Service Desk Manager
7 days ago
Melbourne, Victoria, Australia Azured Consulting Pty Ltd Full time $100,000 - $120,000 per yearService Desk Manager$120,000 + SuperWork from home 4 days per week + Wednesdays in our Ashburton officeImmediate startAbout AzuredAzured are a Microsoft Partner delivering professional and managed services to organisations throughout Australia, ranging from small and medium size businesses through to large enterprises with national and global operations.What...
