Service Desk Support Officer

8 hours ago

Melbourne City Centre, Australia Department of Justice and Community Safety Full time

**Seeking an experienced Service Desk Support Officer**:

- **Fixed-term, full-time opportunity available for immediate filling until 11 November 2025**:

- **VPS Grade 3: $79,122 - $96,073 per annum plus superannuation.**

The Department of Justice and Community Safety (the department) is seeking an experienced Service Desk Support Officer to provide a critical role within Technology Solutions and Data Security.

**About the Business Unit**

The Department of Justice and Community Safety (the department) delivers a justice and community safety system that works to build a safer, fairer and stronger Victoria.

Technology Solutions and Data Security focuses on meeting the departments data and digital needs by providing responsive and sustainable services focused on supporting departmental outcomes.

**About the Role**

To learn more about this role before applying, please read the attached position description.

**About you**

To be successful in this role, you will have:

- Experience in using a service management system.
- Proficient in Microsoft Excel and Word.
- Experience in request fulfilment and administration or similar with a Government Department.
- A relevant tertiary qualification is highly desirable.
- The ITIL Foundation qualification is highly desirable.

**How to Apply**

**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

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