Assistant Pet Travel Consultant

5 days ago

Two Rocks, Australia The Pet Import Specialist Full time

Are you passionate about animals and love the idea of helping pets travel safely to their new homes? We’re looking for a **dedicated Assistant Pet Travel Consultant** to join our team and be part of life-changing journeys

**Why Join Us?**
- **Make a Difference**: Help reunite families with their beloved pets as they relocate to and from Australia and New Zealand.
- **Learn & Grow**: Gain hands-on experience in international pet travel, working alongside seasoned experts.
- **Build Your Career**: Develop skills in logistics, customer service, and industry-leading software.
- **Be a Trusted Guide**: Support families through what can be a stressful process, ensuring their pets travel smoothly and stress-free.

**Work in a Great Atmosphere**: Our office is a **remote space in Moore River**, filled with **good vibes, music, and relaxed lunch breaks**—a perfect place to work and unwind

**Who We’re Looking For**

You don’t need to be an expert in pet travel yet—we’ll teach you What’s most important is a **friendly, mature, and professional attitude**. Ideally, you’ll have some experience in **air cargo or animal transportation**, but it’s not essential. You should also bring:

- A quick-learning mindset and ability to absorb information fast.
- Strong customer service and communication skills.
- **Attention to detail, even under pressure (Super important)**:

- A proactive approach to problem-solving.
- IT proficiency (Microsoft Word, Excel, Outlook).
- Flexibility to adapt to business needs, including occasional weekend work or during busy periods.

**What You’ll Be Doing**
- Assisting in coordinating pet travel, ensuring all regulations are met.
- Using **CRM tools** to track leads, manage data, and maintain accurate records.
- Delivering **top-notch customer service** through clear communication and creative problem-solving.
- Working closely with **partners** to improve our services and streamline operations.
- Staying informed on **industry regulations and trends** to keep us ahead of the game.

If this sounds like the perfect opportunity, we’d love to hear from you

**Job Type**: Part-time

Pay: $26.51 - $30.00 per hour

Expected hours: 6 - 20 per week

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift

Supplementary Pay:

- Commission

Application Question(s):

- Please answer the following question:
SCENARIO 1:
“A client is confused about the pet import process and is feeling anxious. How would you respond to reassure them while providing clear information?”

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Willingness to travel:

- 100% (required)

Work Location: In person

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