Account Coordinator

About Blackhawk Network:

- Blackhawk Network (BHN) delivers branded payment solutions through the prepaid products, technologies and network that connect brands and people. We collaborate with our partners to innovate, translating market trends in branded payments to increase reach, loyalty, and revenue. We reliably execute security-minded solutions worldwide. Join us as we shape the future of global branded payments._

Overview:
The Account Coordinator will support the Account Managers/Directors in providing operational support and administration to BHN Clients.

The Incentive and Commerce Business consists of three key channels, Partners, Enterprise, and Transactional. The Account Coordinator will support clients in these key functional areas, which includes collaborating with the following teams - Sales, Account Management, Operations, Finance and Customer Service.

The Account Coordinator is a client-facing role, interacting with clients on a daily basis to ensure that campaigns and promotions are running effectively.

**Responsibilities**:

- Process and manage client fulfilment files, card orders, card activations/extensions, card cancellations, replacement cards and consumer corporate orders.
- Support all operational tasks as it relates to our client, program and promotional management. This includes managing the product set up, testing process, account maintenance and promotional set up and support.
- Processing of weekly and daily files and ability to maintain accurate data in Excel.
- Assisting with incoming enquiries from clients and customers and providing relevant information
- Supporting the verification and quality assurance of claim validations, as required.
- Support key accounts with direct communication with clients as needed.
- Collaborate with various internal teams to execute initiatives and address client concerns.
- Participate in client meetings, as needed.
- Be capable of learning new products and systems and understanding the various solutions we offer our clients.
- Creating estimates and/or invoices as per client/campaign requirements
- Processing of Invoicing, Credit notes, float top ups/creation, card to card transfers, disbursement account top ups.
- Ensuring timely processing and active follow up of client invoicing to guarantee invoices paid on time.
- Ensuring both internal and client approval of all requested elements are received and documented.
- Developing and maintaining processes and procedures to ensure the smooth processing of orders.

Qualifications:

- Experience in a customer service environment
- Excellent communication skills.
- Sound literacy and computer skills (Excel knowledge preferred)
- Ability to work in a team environment.
- Ability to stay calm and professional when dealing with all clients and customers.
- Eager to drive collaboration within the team and wider business.
- Willing to take ownership of tasks and processes in a fast-paced environment.
- Able to work autonomously and use initiative to prioritise multiple tasks.

EEO Statement:

- You’ll work with some of the nicest, most intelligent and down to earth people here at Blackhawk Network APAC: we are made up of a diverse range of passionate people who love challenging the status quo. Every day is different, but what is constant is we enjoy what we do, we work hard and we have fun along the way. We have a flexible working policy and we encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration._