Continuous Improvement

Let’s talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let’s talk about Diversity, Equity and Inclusion

Let’s talk about this role

As the Continuous Improvement & Delivery Manager, you are responsible for the identification, scoping and delivery of initiatives that will enhance the arhi member experience, deliver on commercial objectives, improve operating efficiency and reduce operating costs across the arhi business.

To achieve this, you will work collaboratively with peers and stakeholders across the arhi division and the broader nib Group to:
- Deliver on continuous improvement projects and initiatives within the arhi business;- Lead change and leverage group capabilities to drive improvements across the arhi member journey, supporting all brands and channels; and- Confirm solution designs will resolve root cause issues, deliver the expected business benefits to the arhi business, and uplift the member experience.

Let’s talk about you

Your experience comes with strong leadership and change management skills with the ability to build and engage in meaningful relationships at all business levels, influencing and working collaboratively to achieve desired outcomes.

We’re looking for:
- Certification in Continuous Improvement methodologies and standards such as Lean Six Sigma- Formal training and certification in agile, lean practices and/or project management methodologies and standards- Proven experience in managing a team- Commercially minded, experience preparing business cases and strong financial and analytical skills- Strong understanding of and involvement in Australian Residents Health Insurance strategy, and go-to-market approach (desired)- Ability to travel to other nib offices, as required for stakeholder engagement and project activities

Let’s talk about working at nib

Our hybrid working approach means our employees work outside of the office for the majority of the time. Our hubs offer workspaces to connect and collaborate for events, meetings, or activities. To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace. nib’s approach to flexibility is focused on personalisation and giving our employees choice - not only in where they work, but also when and how.

Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance- The opportunity to give back to the community through paid leave for volunteering through nib Foundation- Support
- _your better health _- whatever that looks for you - through our nib Well Program and corporate fitness discounts- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.