Clinical Operations Manager

**About Us**:
Access Telehealth is a business built by medical professionals, designed to enhance, and improve health outcomes by supporting medical practitioners, and communities across Australia.

Access Specialist provides rural and indigenous Australians with specialist video appointments via referral from their GP.

Access NDIS provides participants with Allied Health services via videoconference, allowing for care to be received from the safety and comfort of their home.

Access Aged Care is a leading aged care service provider committed to enhancing the lives of our elderly residents. We believe in delivering person-centred care with dignity, respect, and compassion. Our dedicated team of professionals works tirelessly to ensure the well-being and happiness of our residents, fostering a warm and supportive environment for them to thrive.

**About the role**:
The primary purpose of the Clinical Operations Manager is to provide leadership to the clinical team ensuring successful outcomes for the co-managed patient. This management role requires someone who is organised with sound business management skills.

The role may include regular travel and is supported by administrative staff and a multi-disciplinary team including General Practitioner and Geriatrician.

Reporting to the Executive GM of Clinical Services, the role will maintain a consistent oversight of the nursing team, supporting and allowing them to reach their KPI's. The right person for this position may not have a clinical background as we want to support our teams from a managerial perspective.

Together with the Executive General Manager of Clinical Services, the role will lead governance; service delivery; innovation, and change management within Access Aged Care, primarily across our nursing team. A strong focus on the delivery of KPIs and service improvement is key to the success of this role.

We have a workforce of remote nurses, and this presents a unique challenge to manage and guide this team, with the support of local, and regional managers.

**Responsibilities**:

- Holistic management of the remote nursing team
- Communicate with families/NOK as needed.
- Participating in education sessions as directed by Access Aged Care
- Oversight of the clinical management teams.
- Setting targets for coordination of clinical care in conjunction with the clinical team.
- Ensuring scheduled reviews are coordinated and completed management of Complex Medical Assessments
- Ensuring that nurses are completing specialist rounds.
- Tracking nurse attendance for rounds
- Address process improvements and support homes with any feedback
- Management of initial complaints - clinical related / nurses in regions can bring concerns to the Nurse Regional Manager for escalation.
- Monitor new staff education and training post-induction.
- Monitoring of Nurses' Ongoing Performance
- Performance reviews of nurses in regions
- Involvement in nursing home allocations with the Admin team
- Work with the Business Development manager and Nursing Regional Managers to continue the growth of the regions.
- Keeping abreast of any new home developments or changes in the number of beds under care in residential aged care facilities in the region
- Partner Acquisition and Patient Acquisition

**About you - your skills and experience**:

- Experience leading teams (remote workforce valuable)
- Strong organisation and communication skills
- Knowledge in aged care clinical practice preferred.
- Previous experience in consumer-facing role
- Demonstrable experience in relationship management
- Advanced computer skills
- Excellent interpersonal skills. Strong verbal, written, presentation and effective listening skills

**Benefits**:

- Full-time position located ion Dingley.
- Great culture, facilities, and working environment.
- Rare management opportunity where you can make your mark and be well-supported.
- Competitive remuneration on offer

Join Access Aged Care and become part of a team dedicated to providing exceptional care for our elderly residents. If you are ready to take on this rewarding leadership role and make a positive impact on the lives of our residents, we invite you to apply.

Please submit your resume and a cover letter detailing your experience and suitability for the position.

We look forward to hearing from you

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