Customer Service Coordinator
1 day ago
This role is an office-based position and is responsible for maintaining a monthly call planner of clients and ensuring customer retention & satisfaction. This person will manage the relationships between our clients and cleaning operatives, ensuring the site specifications are met.
These relationships will be managed through phone-based auditing, ensuring quality, productivity and safety targets are met. Additionally, this person will;
- Manage any complaints and escalate where needed
- Complete administrative tasks and ensure 100% compliance
- Identify opportunities for improvement and upsell where possible
- Meet set KPIs and work collaboratively with the wider team
Ideally this person will come from a strong customer service background & are comfortable speaking on the phone, they find building relationships easy and are highly organised with a strong ability to multitask & prioritise. Apart from this, you will also have;
- Intermediate Skills in Microsoft-Suite
- Excellent verbal and written communication skills.
- A demonstrated ability to work independently.
**About Us**:
AMC Commercial Cleaning strongly encourages COVID-19 vaccination for all employees, operatives, contractors, and volunteers, in line with the Federal or State Governments requirements
Established in 1988, AMC Commercial Cleaning is a Australian owned, & Family-Run cleaning company specialising in cleaning services across a broad range of industries. Altogether we are over 2,500 employees including professional cleaners, and 500 operatives, with offices spread across Australia and New Zealand.
We proudly embrace and promote cultural diversity and Equal Employment Opportunity within the workplace. Indigenous Australians, Torres Strait Islanders, and minority groups are encouraged to apply.
**Salary**: $60,000.00 - $70,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Application Question(s):
- What's your expected annual base salary?
**Experience**:
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
Work Location: In person
-
Customer Service
3 days ago
Pinkenba, Australia Branched People Pty Ltd Full timeAn exciting opportunity has arisen for a **Customer Service Officer** to join our team, currently based in Northgate and moving to a new facility in Pikenba within the next few months. You will be the first point of contact for our customers, ensuring that they receive exceptional customer service at every step of the way. **In this role you will**: -...
-
Marketing Coordinator
1 week ago
Pinkenba, Queensland, Australia Lowes Petroleum Service Full timeIntroduction:At Lowes Petroleum, we're dedicated to building a Thriving Regional Australia. As one of the nation's largest and most trusted regional fuel and lubricant suppliers, we maintain our "country' ethos while expanding our reach across QLD, NSW, VIC & TAS. Our extensive network of bulk fuel and lubricant depots, delivery vehicles, and Retail Service...
-
Customer Service Officer
6 days ago
Pinkenba, Queensland, Australia Sika Full time $60,000 - $80,000 per yearCompany DescriptionSika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia.We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an...
-
Customer Fulfilment Coordinator
1 week ago
Pinkenba, Queensland, Australia GE Aerospace Full time $60,000 - $90,000 per yearJob Description SummaryThe Customer Fulfilment Co-ordinator will contribute to the success of the Aviation Supply Chain business by providing a high standard of administrative support to both Internal and external customers.This will be achieved by acting as a key resource to partner with customers, workshops, overseas service providers as well as local...
-
Customer Service Manager
5 days ago
Pinkenba, Australia dnata catering Full time**Do you want a high-flying corporate career working for the world’s largest air services provider, based in Brisbane?** We have an exciting opportunity available for a **Customer Service Manager** to join our friendly and supportive team based at **Brisbane** **Airport** on a **full-time permanent **basis. **More about this role**: To put it simply, you...
-
Customer Service Officer
1 week ago
Pinkenba, Australia Cement Australia Full timeWe have an opportunity for a Customer Service Officer to join our Supply Chain & Logistics team based at Pinkenba. This is a permanent, full-time role within the Customer Interface Team. **About the role**: - Ensure a seamless high standard of service to our customers - Investigate, resolve and respond to customer queries in a timely manner - Provide...
-
Customer Service Manager
1 week ago
Pinkenba, Queensland, Australia Dnata Full time $104,000 - $130,878 per yearCome join the world's largest air services provider and marketleader in Australia. At dnata catering & retail the sky's truly the limitFIXED TERM CONTRACT - 6 MONTHSWe have an exceptional role available for a Customer Service Manager to join our friendly and supportive team based at our Brisbane Airport Catering Centre on a full-time permanent basis.More...
-
Customer Service Officer
4 days ago
Pinkenba, Queensland, Australia Cement Australia Pty Limited Full time $60,000 - $90,000 per yearBe the voice our customers rely on Our Customer Service team are the voice of Cement Australia. Whether its answering a call or responding to emails, you play a pivotal role in order processing and issue resolution. We see you as the glue between customers and the broader logistics team and a valuable part of our business.The working hours for this position...
-
Customer Service Representative
1 week ago
Pinkenba, Queensland, Australia Scania Australia Full time $60,000 - $80,000 per yearRole SummaryScania Pinkenba is hiring. Join our friendly team & use your relationship skills to support & connect with our valued customersJob ResponsibilitiesLife at ScaniaOur purpose is to Drive the Shift towards a sustainable transport system.At Scania, our people are our most valuable strength. Being part of the Scania family offers employees an exciting...
-
Customer Service Representative
2 weeks ago
Pinkenba, Queensland, Australia Scania Australia Full time $60,000 - $80,000 per yearRole SummaryScania Pinkenba is hiring. Join our friendly team & use your relationship skills to support & connect with our valued customersJob ResponsibilitiesLife at ScaniaOur purpose is to Drive the Shift towards a sustainable transport system.At Scania, our people are our most valuable strength. Being part of the Scania family offers employees an exciting...