Housekeeping Partner Onboarding Specialist

**ABOUT MadeComfy**

We are a passionate and diverse team with a mission to build the world's most loved short-term rental and hospitality company. Led by our proprietary technology with a professional, customer-centric approach, we enable Real Estate Agencies to manage short and mid-term rentals on scale and property owners to generate higher rental returns.

**COMPANY CULTURE**

We know that culture cannot exist solely within a single person, it lives within shared values, beliefs & behaviours. Our core values bind us together and amplify our abilities, we see them as timeless guiding principles - **Trust, Agility, Empowerment & Wow**.

Our focus on culture and team spirit has been awarded on a number of occasions. Earlier this year MadeComfy was awarded by the AFR BOSS list as** Australia's 4th best place to work** in Travel, Retail, Hospitality & Experiences and previously Anthill recognised MadeComfy as one of **Australia's Coolest Companies** In addition to this, we were recently awarded **The Most Inspiring Property Management Company** at the Here To Stay ASTRA Awards and one of our team members took home The **Rising Star in Short-term Rentals** award.

**OVERVIEW **OF THE ROLE**

We are looking for a talented Partner Onboarding Specialist to recruit, train and onboard housekeeping partners with a focus to deliver quality service through engaging and securing the best-performing housekeeping businesses available in the market. You will report directly to the Senior Partner Manager and work together to achieve our overall business vision. This is a great opportunity to be hands-on and part of a rapidly growing company.

**KEY AREAS OF **RESPONSIBILITY**
- Expand our housekeeping partner portfolio across Australia - source and generate housekeeping leads through both inbound and outbound channels such as Facebook, Google & more.
- Vet and screen prospective housekeeping partners through calls, online meetings and/or in-person.
- Conduct orientation and introduction sessions to educate partners on the benefits of partnering with MadeComfy.
- Build trusting relationships with prospective housekeeping partners.
- Provide excellent and consistent account management to build rapport, whilst developing and maintaining strong relationships with existing partners.
- Conduct in-service training sessions to outline and reinstate our housekeeping policies and procedures.
- Conduct partner retraining sessions to address areas of improvement and overall cleaning quality and performance.
- Monitor and benchmark partner performance KPIs.
- Work closely with different departments to identify and achieve weekly onboarding targets.

**SKILLS & EXPERIENCE**
- At least 6 months experience in account management, sales, consulting or a similar role, ideally with experience in a fast-growing housekeeping or maintenance business.
- Experience in using excel and understanding data sets.
- Great time management skills.
- Excellent written and verbal communication.
- Exceptionally organised.
- A passion for building long-term business relationships.
- Excellent interpersonal and networking skills.
- Previous experience presenting.
- An aptitude for decision-making and problem-solving.
- A goal-driven attitude, you strive to be the best in your field.
- A dynamic and smart hard worker with a passion and energy to drive new ideas and deliver excellent results.
- A background in housekeeping, online cleaning platforms or short-term rental management would be a plus.
- The desire to join a rapidly growing industry leader.

**PERKS**
- Join a dynamic, passionate & diverse team who are invested in your growth & development.
- A beautiful dog-friendly office in Ultimo.
- Hybrid working environment - 3 days in the office, 2 days from home.
- An award-winning company culture
- Be surrounded by inspiring people, within every team, at every level.