Real Time Analyst

Real Time Analyst - Consumer - Brisbane and Adelaide (Permanent Opportunity)
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
About the role
- Collaborate closely with team members to ensure the right number of consultants are available when needed, using real-time and intraday data to support accurate service delivery based on forecasted call volumes.
- Thoughtfully monitor queues and service levels, identifying any challenges such as delayed logins or extended after-call work, and work constructively to find solutions that support both
- Flexibly adjust skill priorities and reset profiles daily to make the most of team strengths, accommodating absences, seasonal changes, and individual schedules with care and attention to detail.
- Provide supportive, responsive service to stakeholders by processing roster updates, leave requests, and scheduling needs in a way that respects personal time while aligning with operational goals.
- Maintain systems with accuracy and consistency, conduct audits with integrity, and engage in collaborative discussions to offer thoughtful recommendations that help improve queue performance and team outcomes.

About you
- Brings a collaborative background in call centre operations, workforce planning, forecasting, and reporting, with a focus on supporting team success.
- Holds a thoughtful understanding of the insurance industry and the key factors that drive meaningful outcomes.
- Comfortable working with complex information, drawing out valuable insights, and considering different perspectives to support well-informed, inclusive decision-making.
- Known for a strong eye for detail and a commitment to accuracy and quality in all tasks.
- Communicates with clarity and empathy, using strong written and verbal skills, alongside a solid understanding of systems and contact centre processes

Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit theAllianz Careers site.

About our culture
We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.
Adjustments and support