Performance Analyst

3 days ago


Brisbane, Australia Communities, Housing and Digital Economy Full time

**As a Performance Analyst you will**:

- Adhere to Customer Support coaching and development processes and standards
- Use quality monitoring systems to compile and track performance at team and individual levels
- Conduct monitoring of productivity and performance, evaluate and provide feedback for Customer Support staff
- Assist in trend analysis of Customer Support quality assurance and performance levels
- Assist in the development of operational policies and procedures as required
- Provide structured and timely recommendations to Performance Assurance management within a reporting period
- Work collaboratively with Performance Assurance management in the delivery of customised training programs to improve customer service and technical skills
- Identify and contribute to the development and implementation of process improvements
- Produce performance reporting on team and individuals' performance, provide real time feedback to individuals.

Applications will remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.



  • Brisbane, Australia Davidson Group Services Full time

    Our client is a leader in their field, with 700 sites located around Australia. They are looking for an outcome focused Commercial Analyst with an inquisitive mindset to translate analytical findings into business findings, making recommendations to senior management on how to improve financial performance across the organisation. You will join a...

  • Performance Analyst

    2 days ago


    Brisbane, Queensland, Australia Queensland Government Full time $60,000 - $80,000 per year

    **As a Performance Analyst you will:- Adhere to Customer Support coaching and development processes and standards.- Use quality monitoring systems to compile and track performance at team and individual levels.- Conduct monitoring of productivity and performance, evaluate and provide feedback for Customer Support staff.- Assist in trend analysis of Customer...

  • Performance Analyst

    1 week ago


    Brisbane, Queensland, Australia eHealth Queensland Full time $90,000 - $120,000 per year

    Take the next step in your career with this exciting opportunity within eHealth. The Performance Analyst works closely with data owners and service leads and is responsible for preparing monthly operational performance report through collection, validation and analysis of data to support the Executive Management Team with operational performance insights and...


  • Brisbane, Australia QIC Limited Full time

    **About the role** We have unique opportunity for Investment Performance Analyst to join the reputable Investment Performance team on an open term basis in Brisbane. You will manage operational relationships with Investment teams and ensure agreed performance related service deliverables have been undertaken in a timely and accurate manner. The role will...


  • Brisbane, Australia QIC Limited Full time

    **About the role** Are you a data-savvy problem solver with a sharp eye for data, a drive for results, and a natural curiosity for deeper insights? This is your chance to sit at the intersection of data, performance, and analytics, playing a key role in how we deliver portfolio insights and transparent reporting. We’re looking for a motivated and...


  • Brisbane, Queensland, Australia Australian Retirement Trust Full time $90,000 - $120,000 per year

    Take hold of a monster opportunity and join our Advice Licensee Services team as a Performance Reporting Analyst.  If you're a good fit for this role and live in Brisbane, Sydney or Melbourne, we'd love you to apply.Why join us?You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of through...


  • Brisbane, Queensland, Australia Super Retail Group Full time $80,000 - $120,000 per year

    We're Hiring:Group Workforce AnalystSuper Retail Group is an amazing place to work – values-driven, people-first, and committed to making a real impact. We're looking for someone who can turn workforce data into powerful insights that shape the way we optimise costs, boost productivity, enhance diversity, and plan for the future.In this role, you'll: Lead...


  • Brisbane, Queensland, Australia QIC Full time $90,000 - $120,000 per year

    About the roleAre you a data-savvy problem solver with a sharp eye for data, a drive for results, and a natural curiosity for deeper insights? This is your chance to sit at the intersection of data, performance, and analytics, playing a key role in how we deliver portfolio insights and transparent reporting. We're looking for a motivated and switched-on...


  • Brisbane, Queensland, Australia Assurity Australia Full time $100,000 - $120,000 per year

    At Assurity, we put people above all else. We value compassion, humility, transparency, honesty and a sharing, generous spirit.With offices in Australia, New Zealand and the Philippines, we have a team of over 200 brilliant people.About YouWe are looking for a Performance Test Analyst star in the software community, someone who is passionate about elevating...


  • Brisbane, Australia Queensland Health Full time

    **As the Principal Portfolio Performance Analyst, you will**: - Regularly deal with clinical and business stakeholders across Queensland Health - Review the digital pipeline (investment proposals) to ensure organisational alignment, identify opportunities for collaboration to enable economies-of-scale (cost savings); and, support decisions regarding capital...