Performance Analyst
3 days ago
**As a Performance Analyst you will**:
- Adhere to Customer Support coaching and development processes and standards
- Use quality monitoring systems to compile and track performance at team and individual levels
- Conduct monitoring of productivity and performance, evaluate and provide feedback for Customer Support staff
- Assist in trend analysis of Customer Support quality assurance and performance levels
- Assist in the development of operational policies and procedures as required
- Provide structured and timely recommendations to Performance Assurance management within a reporting period
- Work collaboratively with Performance Assurance management in the delivery of customised training programs to improve customer service and technical skills
- Identify and contribute to the development and implementation of process improvements
- Produce performance reporting on team and individuals' performance, provide real time feedback to individuals.
Applications will remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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