Customer Success Specialist

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

We’re looking for a Customer Success Professional to join the Rita team. Rita is Cotality’s AI-powered assistant for real estate agents, helping customers unlock value from their CRM and drive better performance. This role is about building strong relationships with our real estate clients, helping them embed Rita into their workflows, and ensuring they see real results. You’ll be part of a close-knit Customer Success team that’s focused on driving impact and long-term client success.

What You Will Be Doing:

- Supporting real estate customers to get the most value out of the Rita platform.
- Building relationships with key users and business owners to ensure long-term success and retention.
- Advising on best practice use of CRM data and workflows to improve productivity.
- Re-engaging customers who aren’t seeing value and helping them re-adopt Rita.
- Identifying upsell opportunities and supporting growth across your portfolio.
- Collaborating with our Activations team to ensure smooth handover from onboarding.
- Acting as a trusted advisor, helping customers navigate change and adopt new ways of working.
- Sharing feedback and insights with the wider team to help us continuously improve.

**Job Qualifications**:
What you will bring:

- 2+ years’ experience in Customer Success, Account Management, SaaS or tech-enabled services.
- Strong understanding of the real estate industry and how CRM systems are used in day-to-day operations.
- Confident working with customer data and drawing insights to support client conversations.
- Excellent communication skills - written, phone, video and face-to-face.
- A self-starter who takes ownership and thrives on solving problems.
- Ability to manage multiple clients and priorities in a structured and proactive way.

**Why Join Cotality?**

Cotality has a culture of collaboration
- we champion ownership, initiative and leadership To support your whole self, our benefits are built to help you thrive at work and in life.
- In addition to modern offices across Australia and New Zealand, our hybrid working model provides you with the opportunity for flexible working conditions that work best for you and the business;
- 10 half days of Wellbeing leave each year to help you recharge and access to our Employee Assistance Program;
- $600 AUD annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear and more;
- Generous Parental leave offering, $750 AUD in Baby Bucks and our peer recognition turned into rewards program - Bravo
- Free subscription to the Calm app as well as other mindfulness tools, online health and nutrition courses;
- Complimentary access to Australia’s most comprehensive property research platforms including RP Data and exclusive employee-only market updates and access to the industry’s best property experts;
- Two community and volunteer leave days each year to support meaningful causes and our charity partners.

**Cotality's Diversity Commitment**:
Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

**Equal Opportunity Employer Statement**:
Cotality is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and respectful workplace across Australia and New Zealand. We recruit, hire, train, and promote individuals based on merit, qualifications, and business needs, without regard to race, ethnicity, colour, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, marital or family status, disability, or any other characteristic protected by applicable laws. We are committed to providing equal employment opportunities a