Customer Success Specialist

2 weeks ago

Greater Melbourne Area, Australia Insight Global Full time $85,000 per year

Permanent, FTE

Fully on-site in Melbourne

Salary: $85,000 In package

Required Skills & Experience


• 3+ years of experience in a
customer success, account management, or a client-facing role


• Proven ability to communicate with
C-suite stakeholders and manage enterprise-level relationships


• Confident leading presentations with the ability to control a room and tailor messaging to diverse audiences


• Comfortable navigating challenging conversations, providing strategic solutions, and maintaining client trust


• Strong
Excel skills including pivot tables and VLOOKUPs to track client data


• Highly organized and proactive, with a track record of managing multiple accounts simultaneously


• Ability to collaborate with cross-functionally teams


• In office 5 days/week (location CBD, Melbourne)

Nice to Have Skills & Experience


• Background in an agency environment


• Prior experience as an account executive or account manager role


• Understanding of agency workflows, design principles and the customer lifecycle

Job Description

Insight Global is seeking an Account Manager / Customer Success Specialist to join a growing SaaS company that specializes in creative automation and brand content management.

This is a client-facing, high-impact role located in Malborne and onsite 5-days/weeks. The successful candidate will be responsible for managing and growing relationships with strategic enterprise accounts. The ideal candidate will be a strong communicator, confident in executive settings, and capable of driving adoption, presenting insights, and resolving complex client needs with professionalism and empathy.

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