Customer Success Manager

Hi And thanks for stopping by

We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.

We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.

**About the Team**

This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.

**The role**

As Customer Success Manager you'll be responsible for coaching our highest-value MYOB Accountant and Book-keeper customers to maximise the value they get from MYOB solutions to ultimately retain and grow engagement across the MYOB Platform. You'll do this by gaining deep insights into our customers' practices and workflows and get to the heart of their needs, issues and opportunities.

To succeed in this role, you'll need a solid accounting background—whether you've worked as an accountant or in a similar capacity. This experience will give you the insights needed to truly understand the challenges and opportunities our Accountant and Book-keeper customers face, allowing you to deliver expert advice that genuinely resonates with their needs.

**Your Day-to-day...**:

- Understand your customers' environment and MYOB activity and advise on solutions that align to their needs and strategic goals, driving deeper product engagement, usage and overall happiness
- Build your customer's understanding of the value of their current MYOB investment as well as online migration opportunities
- Embrace 'at risk' customers and deliver turn around strategies that focus on workflow optimisations and coaching on change management
- Partner with sales to develop strong understanding of customer goals, current and future needs and other insights that surface further revenue opportunities
- Develop an understanding of typical business challenges faced by customers and common objectives to build scalable solutions that drive product engagement and business value for our customers
- Support a team environment through knowledge sharing, maintaining a winning attitude and embracing continuous improvement

**What we'd love to see from you...**:

- Extensive accounting solutions experience or prior Customer Success experience within an accounting environment is a must
- Strong understanding of accounting practices to effectively guide customers in optimising their business processes
- Ability to quickly build trust and rapport, leveraging your accounting background to connect with customers
- Excellent communication skills to convey complex accounting concepts clearly to diverse audiences
- Quick learner who can adapt and fill knowledge gaps, particularly in accounting-related areas

**Our Culture & Benefits**

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

Do your best work in a flexible work environment, right down to financial assistance to set up your home office it’s called Flexperience, and it’s designed by you and your team

Our partnership with Smiling Mind helps support the wellbeing of our team members and customers

Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment

A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more

Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.