Coordinator Patient Support Unit

Employment Type: Part-time fixed term, 3 years Funded position.

Hours: Monday -Friday

Salary: HS8

Location: Hybrid / Mercy Hospital for Women Heidelberg / Werribee Mercy Place

Upload with Application: Resume, cover letter, and all relevant qualifications

Contact: Janice.

Mobile - 0468 563 526.

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us as at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

The Co-ordinator Patient Support Unit (PSU) is responsible for supporting and engaging

with stakeholders to facilitate work from the PSU teams, to deliver rapid prioritisation and assessment of patients on planned surgery, and outpatient preparation lists across both Werribee Mercy Hospital (WMH) and Mercy Hospital for Women (MHW).

The Co-ordinator PSU reporting directly to Divisional Director Perioperative & Specialist Services

What you’ll bring- Demonstrated experience in data systems to support timely reporting and governance- Demonstrated experience in leading change- Experience with managing project within a healthcare service- Experience interacting with patients and managing patient feedback- Knowledge of administrative process within the surgical and ambulatory services- Ability to understand and describe business processes in the healthcare context- Experience working within a multi-stakeholder environment including capacity to engage and influence at all levels

You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care.

To thrive in this role, you will have:
- Demonstrated ability to build relationships with people at all levels- Ability to manage and work as part of a team- Capacity for constructive self-reflection and learning from actions and feedback- Excellent interpersonal and communication skills (both written and verbal- Demonstrated ability in effective and appropriate delegation in decision making- Well-developed consultative and collaborative leadership skills- High-level conceptual and analytical skills, able to respond quickly in a complex, evolving environment- High-level analytical and problem-solving skills- Ability to work in a team environment- Ability to build rapport, influence and negotiate effectively with internal and external bodies at varying levels- Able to negotiate outcomes with senior management and project stakeholders-
- Commitment to the mission and values of Mercy Health and Catholic Health - this includes a requirement to be highly principled and embrace the values of Mercy Health

You will also be required to provide evidence of, or in the process of obtaining:
- A current Police Record Check and Working with Children Check.- Current COVID-19 certificate, proof of current influenza vaccination and other vaccination status consistent with public health orders.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.
- We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture._
- We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present._