Deputy Manager Patient Services

An outstanding opportunity exists for an enthusiastic, energetic, self-motivated individual who will be responsible for providing comprehensive administrative support to the manager and administrative staff within the Patient Services Department.
- The Deputy Manager Patient Services is responsible for supporting the daily operational management of the Patient Services Team including inpatient and outpatient services. They will share with the Manager Patient Services the responsibility for sound rostering of staff and the understanding and oversight of the billing and receivables processes at Werribee Mercy Hospital. The role has a focus on data quality working with the various IT systems and administrative processes which involves training and education as required.
- ABOUT THE ROLE
- Located at Werribee Mercy Hospital
- Permanent Full Time including an ADO
- HS4 Classification
- Reporting to the Patient Services Manager the successful applicant will assist in the implementation and maintenance of administrative processes which are consistent with our strategic and operational plan. You will have a solid understanding of quality improvement principles which will assist you with the delivery of sound change management strategies
- ABOUT YOU
- Staff resource management (rostering) experience (essential)
- Demonstrated supervisory skills (essential)
- Experience with patient management IT systems
- The ability to motivate, mentor and develop administrative team members
- Strong interpersonal and organisational skills
- Proficiency in the use of MS Office including word and excel at an intermediate level (essential)
- Personal attributes will include the ability to communicate effectively at all levels within the organisation, dedication, commitment, approachable and flexible manner.
- Diploma Leadership and Management (willingness to compete)
- Flexibility to work various hours when required

**ABOUT US**:

- Werribee Mercy Hospital is a General Public Hospital located in the rapidly growing Western suburbs of Melbourne. Our services include surgical, medical, maternity, newborn, renal dialysis, emergency, mental health, rehabilitation, aged and palliative care. The hospital has recently undergone significant expansion with the opening or our new intensive care unit, additional operating theatres and the opening of two new wards, taking the total number of beds to 298. Join us now and be part of our team as we expand to serve our community.
- Werribee Mercy Hospital is a perfectly positioned hospital with easy access on and off the M1 Princes Freeway, walking distance to Hoppers Crossing train station, café and shops, and is co-located adjacent to a privately operated childcare facility that delivers childcare to pre-school age children.
- Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women's health services, early parenting services, home care services and health worker training and development.
- Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

**WHAT WE OFFER**:

- Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- Caring for our people and those important to them with generous employee assistance available for employees and their families
- Protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- Taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
- Offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**WHAT YOU WILL NEED**:

- Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).
- If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

**Contact Details**
- Name: Andrea Ryan
- Position: Manager Patient services- Phone: (03) 8754 3227

Andrea Ryan

03 8754 3227