Specialist Support Coordinator

1 day ago

Werribee, Victoria, Australia Infinity Support Services Australia Pty Ltd. Full time $60,000 - $90,000 per year

About Us

Join a Team That Makes a Real Difference – Every Day

At Infinity Support Services, we're more than a support provider – we're a team that believes in the power of compassion, dignity, and empowerment.

We're committed to delivering person-centred care that supports individuals to live independently, confidently, and meaningfully. As a leading name in the sector, our focus is on enhancing well-being and creating real impact in the lives of those we support to ensure long-term stability. – and those who work with us.

Position Summary.

As a Specialist Support Coordinator, you will work closely with NDIS participants who have complex needs, helping them to navigate challenges and implement their plans effectively. This role involves a higher level of coordination, often where barriers to service access or engagement require intensive, time-limited support to ensure long-term stability.

Key Responsibilities:

Provide Specialist Support Coordination for participants with high-level, complex needs (e.g., mental health, dual diagnosis, housing instability).

  • Work collaboratively with participants, families, carers, and service providers to develop and implement action plans aligned with participants' NDIS goals.
  • Build capacity in participants and their support networks to manage and coordinate their supports independently over time.
  • Resolve crises and barriers impacting access to supports, including liaising with clinical and mainstream services.
  • Maintain up-to-date documentation, case notes, progress reports, and data entry into case management systems.
  • Attend regular supervision, team meetings, and professional development activities.
  • Ensure all services delivered comply with NDIS Practice Standards and the organisation's policies and procedure

Essential:

Qualification in Social Work, Psychology, Allied Health, Community Services, or relevant field.

  • Minimum 2 years' experience working with people with complex needs in disability, mental health, or related sectors.
  • In-depth knowledge of the NDIS and Specialist Support Coordination function.
  • Strong problem-solving, crisis intervention, and conflict resolution skills.
  • High level of written and verbal communication skills.
  • Demonstrated ability to work independently and manage competing priorities.
  • Current Working with Children Check, National Police Check, and NDIS Worker Screening.
  • Valid Driver's Licence and access to a reliable vehicle (if outreach/home visits are required).

Why Join Infinity?

  • Make a meaningful impact every day
  • Be part of a supportive and inclusive team
  • Enjoy a flexible work schedule that suits your lifestyle
  • Ongoing training and professional development opportunities

Ready to Apply?

If you're passionate about making a difference and meet the above criteria, we'd love to hear from you Please Click Apply

Submit your resume and a cover letter outlining your experience and why you'd be a great fit for this role.

At Infinity Support Services, we're proud to be an equal opportunity employer that celebrates diversity and inclusion.

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