Account Service Manager/administration Assistant

3 days ago

Melbourne Eastern Suburbs, Australia HAYS Full time

Provide an exceptional customer experience providing professional, timely and efficient support.

**Your new company**

This professional manufacturing business has been successfully leading the signage market for the property industry, dedicating themselves to providing premium service and quality to Melbourne's property elite, for the past 20 years. When establishing the business, it was identified that clientele wanted a service which included quality, fast turn around, at a competitive price, with a company that they could build an ongoing relationship with. The organisation takes pride in providing innovative signage solutions, exceptional relationships with their clients and offer a unique and adaptable approach to each of their customers individual requirements.
Operating from Oakleigh, they are currently seeking an Account Service Manager/Administration Assistant to join their Team in a full-time capacity, on a permanent, starting at the earliest convenience.

**Your new role**

The primary role of the Account Service Manager/Administration Assistant is to provide an exceptional customer experience each and every time providing professional, timely and efficient support to existing and new customers and the broader business. Customer service is at the centre of operations - this organisation not only has a team of dedicated account managers, but also an in-house art team ready to assist clientele with all their needs. Other responsibilities will include:

- Manage a busy inbox, where you will liaise with a majority of clientele.
- Receive and handle inbound telephone calls nationally from customers, suppliers and all stakeholders.
- Direct enquiries to relevant team member i.e. place orders, enquire about products, service queries, obtain quotes and assist with all customer satisfaction related enquires.
- Manage communications through CRM platforms and transferring information into ordering system.
- Liaising with internal and external stakeholders - board installers, print department, factory staff and art department.
- Engage with clients to assist with their needs which include placing orders, tracking orders, arranging designs, understanding the signage.

**What you'll need to succeed**

To be successful in obtaining this opportunity, you will have proven experience in Account Management and hold exceptional customer service skills, who also thrives in a fast-paced environment where no two days are the same. You will also hold:

- Previous account management experience or similar position.
- Outstanding customer service skills with a passion for creating solutions to your clients problems.
- Solid understanding of Microsoft Office & experience using Apple Macs.
- Strong written and verbal communication skills.

**What you'll get in return**

This is an opportunity that exists to support a wider business plan. You will become an integral part of a high functioning team that will work in union to achieve this common aim. You will be part of a close nit team with great support and on-the-job.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Shannon Seers
03 9946 3560

**LHS 297508**#2785269

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