Admissions Team Leader

Your role at St John of God Murdoch Hospital

As Admissions Team Leader you will lead the Admissions team to deliver a high performing and patient centric admissions service ensuring overall integrity, accuracy and timeliness of all patient admissions. You will deliver a consistently positive patient experience, by ensuring patients receive a patient centred and personalised service within Admissions and Clerical areas across the hospital specifically (but not limited to) Patient Admissions, Reception, Emergency Department, Endoscopy, Surgicentre and Cancer Centre.

The Position- Responsible for the overall integrity, including accuracy completeness and timelines of patient registration, admission and reception duties and all other areas as directed by Admissions Manager.- Review effectiveness of individual functions and sections to ensure maximum efficiency.- Contribute toward a performance-focused collaborative environment that strives to achieve service excellence.- Lead and supervise all clerical caregivers in areas allocated by Manager Patient Admissions including but not limited to admissions, health fund checks and generation of admissions packs.- Delegate work and responsibilities effectively and monitor workflow.- Liaise with internal and external parties where needed.- Assist in the development and maintenance of procedural information for admissions and clerical areas..- Liaise regularly with Manager Patient Admissions to drive admissions performance.- Undertake the rostering of clerical roles in areas as directed by the Manager Patient Admissions ensuring maintenance of effective service levels to balance workload and budgetary constraints including KPI’s and productivity.- Develop training material and procedures, which support the learning and development of Clerical caregivers in areas as directed by Manager Patient Admissions- Order and maintain stationery and other supplies as required across Admission Services within agreed budget.- Undertake other duties as required, including assisting other caregivers in the department during peak periods.- Ensure all Caregivers maximise patient/customer satisfaction and present themselves in a professional manner.- Investigate complaints in accordance with procedures and in conjunction with the relevant Manager.- Work in collaboration with Manager Patient Admissions to manage people, including performance development, coaching, mentoring, team building and recognition.- Participate in the effective recruitment within department.- Ensure that all Caregivers receive appropriate training to enable them to efficiently perform their duties.- Responsible for the preparation of rosters and relief where required so as to ensure they are in accordance with appropriate award determinations and within the existing staffing establishments.- Responsible for liaising with health funds where necessary, providing accurate quotes, raising charges.- Supervises and maintains documentation of claim forms and reconciliation of department banking.

You will have substantial experience working in an admissions or administrative environment at a senior level, with a sound knowledge of patient centricity and delivering high standard services in the health care environment. A sound knowledge of the private health sector, in particular health funds and contracts with possession of a relevant Medical terminology certificate or equivalent will be required for the position.

You will hold sound interpersonal and communications skills, both verbal and written, including the ability to liaise with external agencies and stakeholders. You will have the ability to coordinate and coach caregivers to perform, including the ability to delegate and prioritise workload to maintain performance in a pressured environment

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you- Salary: $82,617 to $84, 255, plus 11.5% superannuation- A permanent full-time position, working 38 hours per week- Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
- Novated leasing- work related expenses- self-education and- additional superannuation- A healthy work-life balance through flexible work options, additional purchased leave & well-being programs- Access to gym membership, fitness and wellbeing benefits through- Fitness Passport

for you and your family.- Employee discount on St John of God Hospital & Medical Services and Private Health Insurance- Employee support through our dedicated free Employee Assistance Program (EAP)- Innovative Professional Development opportunities- Travel Green allowance. If you walk, carpool or use public transport you could be eligible for up to $1,500 per year
- All applicants are asked to submit a current CV and covering