Admissions Team Leader

Your role at St John of God Murdoch Hospital

You will lead the Admissions team to deliver a high performing and patient centric admissions service ensuring overall integrity, accuracy and timeliness of all patient admissions.

Deliver a consistently positive patient experience, by ensuring patients receive a patient centred and personalised service within Admissions and Clerical areas across the hospital specifically (but not limited to) Patient Admissions, Reception, Emergency Department, Endoscopy, Surgicentre and Cancer Centre.

The Position- Responsible for the overall integrity, including accuracy completeness and timelines of patient registration, admission and reception duties and all other areas as directed by Admissions Manager.- Review effectiveness of individual functions and sections to ensure maximum efficiency.- Contribute toward a performance-focused collaborative environment that strives to achieve service excellence.- Lead and supervise all clerical caregivers in areas allocated by Manager Patient Admissions including but not limited to admissions, health fund checks and generation of admissions packs.- Delegate work and responsibilities effectively and monitor workflow.- Assist in the development and maintenance of procedural information for admissions and clerical areas.- Liaise regularly with Manager Patient Admissions to drive admissions performance.- Undertake the rostering of clerical roles in areas as directed by the Manager Patient Admissions ensuring maintenance of effective service levels to balance workload and budgetary constraints including KPI’s and productivity.- Develop training material and procedures, which support the learning and development of Clerical caregivers in areas as directed by Manager Patient Admissions- Order and maintain stationery and other supplies as required across Admission Services within agreed budget.- Undertake other duties as required, including assisting other caregivers in the department during peak periods.- Responsible for the preparation of rosters and relief where required so as to ensure they are in accordance with appropriate award determinations and within the existing staffing establishments.

You will hold strong interpersonal and communications skills, both verbal and written, to delegate and prioritise workload, whilst coordinating and coaching caregivers to perform. You will have the ability to liaise with external agencies and stakeholders with a high level of attention to detail and accuracy.

To succeed you will have possession of a relevant Medical terminology certificate or equivalent with substantial experience working in an admissions or administrative environment at a senior level. Proficient computer literacy with a good working knowledge of MS office and webPAS is essential for the role, with the ability to work and maintain performance in a pressured environment.

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you- Salary: $82,617 to $84,255, plus 11.5% superannuation- A full-time position, working 38 hours per week- Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
- Novated leasing- work related expenses- self-education and- additional superannuation- A healthy work-life balance through flexible work options, additional purchased leave & well-being programs- Access to gym membership, fitness and wellbeing benefits through- Fitness Passport

for you and your family.- Employee discount on St John of God Hospital & Medical Services and Private Health Insurance- Employee support through our dedicated free Employee Assistance Program (EAP)- Innovative Professional Development opportunities- Travel Green allowance. If you walk, carpool or use public transport you could be eligible for up to $1,500 per year
- All applicants are asked to submit a current CV and covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements._

For enquiries contact Tracey Forbes-Ekholm, Manager Patient Admissions, on (08) 9428 8663.

Applications Close: 11/07/25
- Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being._
- Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community._