Ward Clerk

**Administrative Assistant**

**Full-Time or Permanent Part-Time**

**About Aegis Health**

Aegis Health offers a competitive rate of pay and benefits including onsite parking. We offer a supportive workplace, with education and training.

**About the Role**

Aegis Health is seeking an organised and customer-focused Administration Assistant to join our dedicated team. In this vital front-line role, you’ll provide professional and efficient administrative support to ensure a smooth experience for patients, families, and clinical staff.

This is a diverse position covering reception, admissions, bookings, and medical records, where your attention to detail and compassionate communication will make a real difference every day.

**Key Responsibilities**

General & Reception Duties

- Greet patients and visitors with warmth, professionalism, and empathy.
- Handle telephone and in-person enquiries, directing them appropriately.
- Maintain patient confidentiality and uphold Aegis Health values at all times.
- Ensure adequate supply of stationery, healthcare forms, and other essential items.

Admissions & Bookings

- Collect, verify, and accurately enter patient details into the Patient Administration System.
- Confirm private health insurance details and manage financial consent documentation.
- Process payments and complete daily reconciliations.
- Coordinate bookings and admissions, liaising with patients, theatre teams, and consulting rooms.

Medical Records & Ward Support

- Prepare, collate, and file medical documentation accurately.
- Manage medical record tracking, scanning, and off-site storage processes.
- Support clinical staff by arranging bookings for tests, transport, and equipment.

Governance, Safety, and Professional Development

- Participate in ongoing training and contribute to continuous improvement initiatives.
- Adhere to all safety, privacy, and legislative requirements.
- Promote a culture of accountability, teamwork, and quality service.

** About You**

**Essential**:

- Previous experience in a healthcare or customer service role (medical setting preferred).
- Excellent communication, organisational, and time management skills.
- Strong computer literacy and accurate data entry skills.
- Proven ability to manage multiple priorities and work effectively in a team environment.
- Experience handling cash and electronic payments with attention to accuracy.
- Commitment to Aegis Health’s vision, values, and patient-centred care.

**Desirable**:

- Knowledge of medical terminology.
- Experience using hospital administration systems.
- Understanding of Equal Opportunity, Disability Services, and Work Health & Safety principles.

**Pre-Employment Requirements**

- Proof of eligibility to work in Australia
- Valid identification and police clearance
- Working with Children Check
- Pre-employment health assessment

**Why Join Aegis Health?**

At Aegis Health, we are dedicated to providing excellence in patient care and supporting our staff to thrive in a respectful, collaborative environment. You’ll be part of a professional team that values compassion, integrity, and continuous learning.

**How to Apply**

If you’re an organised and compassionate professional looking to contribute to high-quality healthcare, we’d love to hear from you.