Gaming Team Leader

4 days ago

Bankstown, Australia Bankstown Sports Club Full time

If you are a self-motivated, collaborative team player with a can-do attitude, then keep reading
As a member of our team, you will be given the opportunity to think outside the box, work flexible hours with a dynamic and rewarding environment.
Reporting to the Operations Manager, our Gaming Team Leaders are responsible for supervising the daily operations across bars and gaming. The successful applicant will be self-motivated, highly organised and an effective communicator.
You will have a focus on delivering excellent customer service, employee training and development, performance management, sales and profitability and effective cost controls.
**Responsibilities will include**:

- Supervising staff, ensuring their delivery of exceptional customer service, at all times
- Demonstrating our Culture values; Surprise and Delight our Customers, Team Player and 'Can do' Attitude
- Training and coaching staff, with performance feedback
- Overseeing daily operations across the venue, including accurate shift and incident reporting
- Ensure compliance and procedures are completed in a proper manner including clearance procedures
- Managing and delegating call times on the floor, identifying escalations and managing appropriately
- Conflict resolution
- Creating an environment which promotes teamwork, recognition, mutual respect, and employee satisfaction
- Ensuring a safe working environment

**Essential Criteria**:

- Demonstrated leadership experience or potential, preferably in the hospitality industry
- Strong knowledge of Gaming and relevant legislation
- Excellent communication skills, both verbal and written
- Problem-solving and conflict resolution skills
- Ability to manage competing priorities and supervise a team in a fast-paced environment
- Strong attention to detail and organisational skills
- Valid NSW Competency Card
- A flexible approach to a varied roster; across days, nights and weekends
- Immaculate personal presentation and grooming

**Why You’ll Love This Role**:

- Be part of one of Australia’s leading hospitality groups with genuine career development opportunities.
- Work in a hands-on, fast-paced environment where no two days are the same.
- Career development - we love to promote internally and between clubs.
- Ongoing paid training opportunities are provided.
- Daily meal allowance to be used in-venue on delicious food, tea and coffee.
- Free, secure underground parking - plus discounted car washes.
- Above-award remuneration.
- Rewards & Recognition - access to our generous rewards and recognition program.

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