Gaming Team Leader

4 days ago

Bankstown NSW, Australia Bankstown Sports Club Full time $80,000 - $120,000 per year

If you are a self-motivated, collaborative team player with a can-do attitude, then keep reading

As a member of our team, you will be given the opportunity to think outside the box, work flexible hours with a dynamic and rewarding environment.

Reporting to the Operations Manager, our Gaming Team Leaders are responsible for supervising the daily operations across bars and gaming. The successful applicant will be self-motivated, highly organised and an effective communicator.

You will have a focus on delivering excellent customer service, employee training and development, performance management, sales and profitability and effective cost controls.

Responsibilities will include:

  • Supervising staff, ensuring their delivery of exceptional customer service, at all times
  • Demonstrating our Culture values; Surprise and Delight our Customers, Team Player and 'Can do' Attitude
  • Training and coaching staff, with performance feedback
  • Overseeing daily operations across the venue, including accurate shift and incident reporting
  • Ensure compliance and procedures are completed in a proper manner including clearance procedures
  • Managing and delegating call times on the floor, identifying escalations and managing appropriately
  • Conflict resolution
  • Creating an environment which promotes teamwork, recognition, mutual respect, and employee satisfaction
  • Ensuring a safe working environment

Essential Criteria:

  • Demonstrated leadership experience or potential, preferably in the hospitality industry
  • Strong knowledge of Gaming and relevant legislation
  • Excellent communication skills, both verbal and written
  • Problem-solving and conflict resolution skills
  • Ability to manage competing priorities and supervise a team in a fast-paced environment
  • Strong attention to detail and organisational skills
  • Valid NSW Competency Card
  • A flexible approach to a varied roster; across days, nights and weekends
  • Immaculate personal presentation and grooming

Why You'll Love This Role:

  • Be part of one of Australia's leading hospitality groups with genuine career development opportunities.
  • Work in a hands-on, fast-paced environment where no two days are the same.
  • Career development – we love to promote internally and between clubs.
  • Ongoing paid training opportunities are provided.
  • Daily meal allowance to be used in-venue on delicious food, tea and coffee.
  • Free, secure underground parking – plus discounted car washes.
  • Above-award remuneration.
  • Rewards & Recognition – access to our generous rewards and recognition program.

This is a challenging and rewarding position that will suit somebody wanting a long-term career in hospitality and growth within the business. If this sounds like your next opportunity then apply now

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