Current jobs related to Aps 4 Service Desk Officer - Greater Adelaide SA - Department of Veterans' Affairs


  • Greater Adelaide SA, Australia Federal Court of Australia Full time

    APS 4: $75,022 - $81,775 per annum, plus 15.4% superannuation / APS 5: $84,228 - $91,809 per annum, plus 15.4% superannuation - Ongoing, Full-time - Adelaide, Brisbane, Melbourne, Perth, Sydney **Position Overview** The Federal Court has a current need for Client Service Officers at both APS 4 and APS 5 levels. The role currently operates within a...


  • Greater Adelaide SA, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 4 - $74,882 - $81,521 - Finance (CFO) - Adelaide - SA, Brisbane - QLD, Canberra - ACT, Darwin - NT, Hobart - TAS, Melbourne - VIC, Perth - WA, Sydney - NSW - Work in a professional team with opportunities for growth and development - Be part of a dynamic, geographically dispersed team delivering high standards of service and seeking to continuously...

  • Executive Assistant

    4 days ago


    Greater Adelaide SA, Australia Australian Bureau of Statistics Full time

    APS 4: $72,973 - $82,080; APS 5: $82,085 - $92,201 (plus 15.4% super) - Office locations: Adelaide, Belconnen, Brisbane, Docklands & Geelong - permanent and temporary positions; full-time or part-time hours The Australian Bureau of Statistics (ABS) is looking to recruit several **Executive Assistants** at the APS 4 and APS 5 classification levels for both...


  • Greater Adelaide SA, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 3 - $66,422 - $74,302 & APS 4 - $74,882 - $81,521 - Information and Communications Technology - Adelaide - SA, Brisbane - QLD, Canberra - ACT, Darwin - NT, Hobart - TAS, Melbourne - VIC, Perth - WA, Sydney - NSW Do you want to love where you work, who you work with and want to contribute to Australia’s climate change and energy agenda? Staff in the...


  • Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $97,735 - $110,982 + Attractive Superannuation **Duties** - Engage with the vendor responsible for providing Open Arms’ client management system; resolving technical issues as they appear - Review potential cybersecurity issues and approach them with the appropriate level of risk - Ensure vendors comply with DVA ICT security policies and...


  • Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $79,764 - $85,074 + Attractive Superannuation Open Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing. It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families. This is...


  • Greater Adelaide SA, Australia Australian Government Full time

    $76,277 - $83,274 + (pro-rata for part-time vacancies) + up to 15.4% Superannuation - Adelaide - SA, Bandiana - VIC, Brisbane CBD - QLD, Cairns - QLD, Canberra - ACT, Cooma - NSW, Darwin - NT, HMAS Cerberus - VIC, Hobart - TAS, Laverton - VIC, Melbourne CBD - VIC, Nowra - NSW, Perth CBD - WA, Puckapunyal - VIC, Queanbeyan - NSW, Sydney CBD - NSW, Townsville...

  • Aps 4 Policy Officer

    2 weeks ago


    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $76,696 - $81,802 + Attractive Superannuation Policy Officers work under general direction and are responsible for the delivery of timely, efficient and effective administration support for the branch. Policy Officers will support the Benefits Policy Branch deliver policy advice to the Minister for Veterans' Affairs and Defence Personnel,...


  • Adelaide, Australia Australian Bureau of Statistics Full time

    salary $72,973 - $82,080 (plus 15.4% superannuation and allowances) - location: Adelaide CBD (Waymouth Street) - temporary non-ongoing position, full-time hours; flexible working arrangements The Australian Bureau of Statistics (ABS) is seeking to recruit a **Service Desk Analyst** to work in our Adelaide office. This is a temporary non-ongoing position...

  • Executive Assistant

    1 week ago


    Greater Adelaide SA, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 4 - $74,882 - $81,521 per annum plus superannuation - Various Divisions - Adelaide, SA, Brisbane, QLD, Canberra, ACT, Darwin, NT, Hobart, TAS, Melbourne, VIC, Perth, WA, Sydney, NSW **Who we are** We are the Department of Climate Change, Energy, the Environment and Water. We lead Australia’s response to climate change and sustainable energy use, and...

Aps 4 Service Desk Officer

2 weeks ago


Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

Salary Range: $79,764 - $85,074 + Attractive Superannuation

Open Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing. It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families. This is achieved through providing client centred, trauma informed, recovery oriented, needs driven and compassionate care, informed by the voice of the community.

The Business Operations Branch provides administrative and business support to Open Arms counselling services and the division.

This role is responsible for the day to day operations of the VVCS Electronic Records Application (VERA) System Support Helpdesk (the Helpdesk). The Helpdesk services all Open Arms staff and Outreach Provider Contractors in relation to all issues and queries about the VERA system.

The Service Desk Officer reports directly to the Service Operations Manager (APS6) and is a critical role for Open Arms given the centrality of the system to almost all of Open Arms services. In addition, the role, and helpdesk team, provides support to the Service Operations Manager in regards to routine and adhoc data requests from Open Arms management and Executive.

**Duties**
- Assist with other systems outside of VERA (if required and as directed)
- Supervise the running of routine reports and quality assure report output
- Assist in the documenting of processes and procedures for routine and adhoc reports
- Identify and support the training needs of staff in the Helpdesk. Where appropriate, deliver the training
- Assist in escalated system tickets/issues, and escalate to technical and non-technical staff as required.
- Train users in VERA including via phone or face-to-face
- Create and update VERA manuals and Service Desk task cards when needed in collaboration with the team, including general overview, Outreach and billing processes, invoicing and all records management processes on the system
- Check billing invoices on VERA for system errors and data errors
- Identify and implement business improvements and system changes
- Create new worker profiles on VERA
- Provide access to staff and contractors for use of VERA
- Respond to password queries and process queries and assist VERA users with issues in the system
- Make changes to worker profiles on VERA
- Respond to other tickets/system queries as raised, or escalate if required.

**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

**Desirable Qualifications and Experience**
- Experience in an ICT Service Desk type of environment
- Query writing (SQL preferred) and the ability to extract complex data sets from a client management system

**Notes**

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to18 months.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.