State Operations Manager

As **State Operations Manager**, you will work with one of Assetlink’s significant clients in the ACT. The role is based at the Canberra Centre, the largest and most prestigious shopping centre in the ACT.

The initial focus of the role is to own the key relationships with the Client at the Canberra Centre and to lead the on-site teams to deliver exceptional integrated services. You will deliver a high level of customer experience, service excellence and ensure financial, commercial, safety and people leadership objectives are met.

The longer-term objective will be to grow the ACT portfolio by building brand awareness, reputation and identifying new business partnerships.

**Operational leadership at Canberra Centre**
- Be the primary leader and owner of the Assetlink ACT operations
- Accountability for the delivery of exceptional integrated services at the Canberra Centre (cleaning, security, customer service and maintenance)
- Willingness to work flexible hours, including 1 day on the weekend - essential
- Provide strong leadership, coaching, mentoring, training and inspiration to your teams
- Participate in regular meetings with the Client and stakeholders to report on performance related KPI's and operational matters
- Oversee all financials/budget and control the P&L
- Establish and build process and systems improvements in all facets of business operations

**Business Development in ACT**
- In conjunction with the Operations Leadership team, develop and implement a State-specific plan which aims to build the Assetlink portfolio and improve revenues and margins
- Drive strategic development and growth of the business and identification of potential new business in ACT
- Build brand awareness of the Assetlink value proposition
- Manage and proactively participate in all aspects of business development
- Secure new client contracts to achieve sales and profit targets to significantly expand the Assetlink business

**Desired Skills and Experience**:
**You will have**:

- Demonstrated ability to think broadly, create a shared vision and embrace change as an opportunity.
- Demonstrated integrity, personal responsibility, initiative and the ability to energise, persuade and influence others; fosters creativity, innovation and teamwork
- Ability to adeptly manage client relationships & maintain the highest professional standards
- Proven experience in financial management, people management, and commercial success.
- Facilities management experience and a background within a retail environment
- Ability to multi-task, be flexible and work under pressure to meet deadlines
- Can-do attitude with high energy and resilience
- Proactive approach and the ability to take ownership
- Advanced communications skills with all levels of the business
- Professional verbal and written communication as well as presentation skills
- Fully vaccinated in COVID-19
- Ability to work flexible hours to support your team and the client (including 1 day on the weekend)

**What we offer you**:

- Sign on bonus of $10,000
- Relocation assistance
- Reward and recognition incentives
- Ongoing training and development
- A safe and supportive working environment
- Career development
- A family-oriented culture

If you are a leader who can inspire their team, build effective client relationships and have a track record of developing new business - we would love to hear from you. Please click ‘**Apply’** and let us have your CV and cover letter. Please call Charlotte Williams for a confidential discussion on 0481 008 704.

In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you must be able to provide proof of vaccination if required to do so as part of the Assetlink recruitment process.

**Assetlink’s Diversity Commitment**:
**_Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity, and encouraging business growth._