Support Coordinator

**Job Type**:
Community & Capacity
**Hours**:
Fixed, Full Time
**Location**:
QLD, NSW, SA, ACT
**Pay**:
$37.35 - $40.05 p/hour ($73,8000 - $79,100 per annum), plus salary packaging accessible up to $15,900 p/year, plus 11.5% superannuation.
**Applications Close**:
COB, Friday 14 February 2025
Be part of a newly forming department with one of Australia’s leading NFP’s.
Multiple s
alary sacrificing options
, fitness
discounts
and other
perks

Gain unique experience working
within a
multi-lingual
organisation.
About Us
Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.
Our organisational values of Heart, Courage, and Discovery are incorporated into who we are and what we do, ensuring these are front of mind when making decisions.
**We offer an attractive benefits program including**:
Salary packaging, enabling you to make huge savings on tax and maximise your pay
Flexibility regarding working arrangements 
Discount membership to gyms and facilities throughout Australia
Free annual flu vaccinations
Free comprehensive online learning portal 
Free financial wellness support through our default super fund 
About The Role
We are seeking a compassionate and motivated Support Coordinator to join our team. As a Support Coordinator, you are responsible for proactively assisting Deaf, Deafblind, and hard-of-hearing customers in utilising and managing their NDIS plans. You will play a vital role in ensuring that participants have access to the necessary services and supports, empowering them to live more independently and achieve their goal.
**Main responsibilities of the role include**:
Collaborate with clients to review and manage their NDIS plans, ensuring timely service delivery and effective use of available supports.
Research, coordinate, and manage a range of supports tailored to clients’ needs across multiple providers and platforms.
Promote community awareness of available services and support options.
Ensure timely and accurate completion of service agreements and related tasks, maintaining audit-ready documentation.
Track, monitor, and report hours against each client’s allocated budgets.
Maintain accurate records and progress reports on clients’ NDIS goals.
About You
Fluency in Auslan.
Extensive knowledge of, and awareness of the Deaf community and culture.
High level of numeracy and literacy skills.
Advanced Microsoft office skills, especially using excel.
Passionate about provision of high-quality person centred supports for our Deaf and hard of hearing individuals
Ability to work both independently and as a part of a team
Ability to build and maintain strong community connections and relationships with service providers, individuals and/or families/ carers.
Completed NDIS Worker Orientation and NDIS Worker Screening Check (or commitment to obtain).
You should also let us know if you have these other great skills:
Relevant qualification such as a minimum of Cert IV in Disability Services
**Closing Date**: COB, Friday 14 February 2025.
Either a Cover Letter or a link to your Auslan video recording outlining how your skills and experience meet the position requirements as outlined in the position description (no more than 1.5 pages or 5 min Auslan video recording)
An up-to-date resume including your name, contact details, employment history and qualifications. 
If you have further questions about the role, you can contact our friendly People and Culture team at 
Deaf Connect is an equal opportunity employer. All successful applicants may be required to provide a current Australian National Police Clearance, NDIS WC and Working with Children Check/Blue Card prior to commencement.