Training Facilitator

1 week ago

Box Hill, Australia Serco Full time

**The Opportunity**

Reporting to the Learning & Development Manager, you will **coordinate and facilitate** new starter training and upskilling of our existing team members. The training team and Training Officer role is crucial to our success. Supported by a diverse and inclusive team, there’s opportunity for you to deepen your professional capability and grow your career.

The first few weeks in a new role and workplace can be the most memorable. You’ll be working hard to ensure our new starters have the best possible initial experience. This role directly enables new starters gain confidence in their roles, building connection to: their team, Serco and our client’s purpose and values.

**About you**
- bring a passion and experience in supporting others to learn and develop, understand and support different learning styles
- an understanding of contact centre operations (ideally)
- ability to be available to meet a training schedule in the office (usually 9AM-5PM on training days)
- can establish and ensure a safe and inclusive learning environment where everyone thrives
- warm and inviting interpersonal style; approachable, enthusiastic and engaging
- have high level of integrity
- have intuition and Emotional Intelligence to know who to help, what to say and to read the mood and needs of new starters
- have a Cert IV in training and assessment (ideally)
- eligibility to work for Federal Government (Australian citizenship)
- Daily you will:_
- facilitate, deliver and support classroom style and remote training programs
- use your admin skills to support the smooth operation of training and planning
- provide regular updates to stakeholders on the progress of training and any issues relevant to on-time delivery of training
- put the “Do” in Learn/Do/Learn by supporting new starters and coaches with consolidation training

**What you will get**:

- rewards and recognition program, including awards and corporate retail discounts
- opportunities to participate in broader leadership development and influence
- ongoing training tailored for your personal development plans
- friendly and diverse team with inclusivity and care at the heart of everything we do
- opportunity to work between our Prospect Street and Whitehorse Road sites

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