Ndis Support Coordinator

_**Experience as a Support Coordinator is a MUST**_

**About Us**

In JB Care we believe that thinking outside the box its a must to provide our clients with the best service. We are passionate about making a difference in their lifes.

You will be working from our comfortable Canberra Offices with options for flexible working conditions from home, as well as travelling to see clients in their homes when needed. The majority of our client are in the Canberra region.

**About the Role**

**You will need**:

- Experience in previous support coordination or case management role
- Minimum Diploma in Mental Health, Disability or similar, currently studying or willingness to achieve same, or higher relevant qualification preferred
- Minimum 3 years of industry \experience.
- Full current Driver licence.
- Rights to work in Australia
- A current valid Driver's License
- Satisfactory Police Records Check [less than 12 months old] and
- Working with Vulnerable People Check before commencement is mandatory
- NDIS Workers Screening Check and NDIS Worker Orientation Module Certificate is mandatory prior to commencement
- Strong computer skills, with experience in Microsoft Office, video conferencing and client data management systems.
- Demonstrated ability to build and sustain relationships with all relevant stakeholders.
- Excellent written and verbal communication skills, including the ability to write detailed reports.
- Knowledge of and ability to research relevant service providers and services in the areas.
- Ability to work independently and be able to prioritise
- A very good understanding of how NDIS works and remain up to date with changes. An understanding of the Support coordination role including the roles parameters and limitations.
- Open, honest and respectful communication with a mature outlook and ability to give and receive feedback for constructive personal development.
- An understanding of billable hours and KPI’s.
- To be able to demonstrate a sound understanding of professional boundaries.

**Duties and Responsibilities.**

Your day-to-day tasks include, but are not limited the following duties:

- Support implementation of all services in a participant’s plan, including informal, mainstream and community, as well as funded supports.
- The coordination and collaboration between multiple stakeholders from formal, mainstream, community, and informal supports. Chairing meetings for all stakeholders as needed.
- Support participants to understand all aspects of their NDIS plan, as well as assist participants to navigate the NDIS provider network, sourcing & implementing the required services and supports to facilitate progression towards achieving their goals.
- Networking and liaising with stakeholders across several platforms and conducting yourself professionally at all times as a representative of the company, encouraging repeat business.
- Research, coordinate and manage complex supports for the participant across multiple providers, ensuring client choice and control is always upheld when making referrals.
- Carry out thorough risk assessments for each referral.
- Identify and seek relevant assessments and associated service design.
- Capacity building of clients to ensure they achieve their goals as per their NDIS Plan
- Identify and resolve barriers to service provision, along with managing times of crisis.
- Ensure mainstream services meet their obligations (i.e., housing, education, justice, health)
- Provide the NDIA with reports on outcomes and success indicators within the agreed reporting frequency.
- Maintain professional case notes, documentation and report writing.
- Support the participant to ensure they get the best plan possible for their needs.

**Job Types**: Full-time, Part-time, Casual

**Salary**: $59,650.28 - $101,491.85 per year

Schedule:

- Shift work

Licence/Certification:

- Working with Children Check (required)
- Driver Licence (required)

Work Authorisation:

- Australia (required)

Ability to Commute:

- Fyshwick, ACT 2609 (preferred)

Ability to Relocate:

- Fyshwick, ACT 2609: Relocate before starting work (required)

Work Location: In person