Workplace Experience Crew

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
What's your ambition? Is it a big goal or small steps? Professional or personal? We'd like to know because we make your ambitions our business.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. We're focused on opportunity and want to help you make the most of yours.

**What this opportunity involves**:
Our Client’s Workplace Experience Crew's primary goal is to deliver exceptional & memorable service through support of our client’s colleagues and their work, regardless of what that is. This role will have a deep understanding of the workplace and the surrounding areas and become the single point of contact of daily workplace needs on the office floors.
In this role, the crew member provides an enhanced workplace experience through a collaboration of dedicated resources and existing Facilities teams. This concept builds on the service matrix model the client has in place with Facilities, Culinary, Security and Engineering Enterprise teams.

**A snapshot of the role**:
The Workplace Experience Crew will be expected to handle the delivery of the following:
Employee Experience & Support
Change Management
Employee Engagement & Community Building Events
Communication, Feedback & Business Insight
The Workplace Experience Crew will be responsible for managing a range of tasks such as but not limited to:
Reservable desks and lockers sharing, Reservation tool, Drop-in desks, Breakout spaces, Community areas, Workplace experience hub, Culture activations, Point of contact for onsite Facilities.

**Sound like you? This is what we are looking for**:
You will base yourself within the business and be recognised as the “go-to” trusted workplace partner fostering all-level relationships. You will be the voice of the client’s colleagues by listening and providing for their requests. Further you will ensure client’s colleagues experience service excellence consistently, driving providing warm, courteous, and prompt welcome on arrival and throughout the client journey.
At least 1 - 3 years of experience within a Front of House or Workplace/Employee Experience role in a corporate environment / hospitality / serviced office / events management
Self-motivated individual committed to service excellence
Ability to demonstrate empathy, good communicator, confident, friendly, and engaging
Skilled in guest/client service and confident in striving for excellence
Must be computer literate including MS office, Google drive
Ability to use own initiative and take ownership
Should have an excellent and positive “can do attitude” and a great team player and supporter
Able to work in a fast, and pressured environment providing a discreet and personalised service.

**What you can expect from us**:
At JLL, we value your health and wellbeing which is why we are excited to announce a whole raft of new benefits through our WHEREFIT partnership WHEREFIT provides you with access to exclusive corporate discounts of up to 40% off at leading fitness and wellbeing brands across Australia. With over 2,000 unique offers across gyms, activewear, studios, healthy meals, supplements, accessories, self-care and more, there is something for everyone so you can perform at your best

You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sight and imagine where JLL can take you...

JLL is committed to developing and maintaining a diverse workforce. As an