Workplace Experience Manager

Overview:
**Responsibilities**:
As the ideal Site lead, your first priority is to **own**an exceptional **hospitality-led, event-driven, continuously improving**office experience every day that connects us to each other and helps us get things done.

You excel as a communicator and influencer, boasting a proven track record of driving change that prioritizes the customer experience.

You drive continuous improvement using data and customer sentiment. You are confident engaging with the customer and enjoy representing the broader workplace team.
- You can pinpoint when customer journeys are suboptimal and can effectively drive solutions from inception to implementation.
- You have a multipier effect. You use you’re influence to help team mates and vendor partners to solve problems that drive improvement outcomes that are aligned customer promise and business priorities.

You recognize the importance of the physical workplace and its impact on employee engagement and productivity.

Does this sound exciting to you? You might be the person we're looking for.

**About you**:

- You thrive on the success of the entire team, as well as the individual team members
- You enjoy driving new solutions to outcomes for your customers
- You love being the “face” of initiatives as well as representing the voice of the customer
- You value relationships, both internal and external
- You are comfortable operating with ambiguity in a demanding and fast-paced environment
- You are most at home using a show-not-tell approach to transformation

**In this role, you will**:

- ** Continuous Improvement**: Develop proposals and lead projects to deliver customer promises and business priorities.
- ** In-Office Experience**: Act as a point of escalation for any issues in your office
- ** Act as Budget Custodian**: Manage budgets for food & drink, kudos, and staff wellness programs.
- ** Drive Office Value**: Create action plans to meet business targets for cost, occupancy, and connection.
- ** Accelerate Atlassian Onboarding**: Deliver New Hire onboarding in your geography.
- ** Improve Customer Journeys**: Walk in the shoes of your customers to anticipate future needs and propose improvements.
- ** Food & Drinks Service**:Partner with our catering vendor to ensure a quality daily dining program for Atlassians and visitors.

**On your first day, we'll expect you to have**:

- 10+ years of relevant professional experience in program and portfolio management
- Experience building strategy based on vision and goals, turning a strategy into executable plans, and driving high visibility and complex projects
- An analytic rigor, drive to support decisions with data, and the ability to make data digestible to varied audiences (big data, financial models, etc.)
- Experience in diagnosing pain points for teams, moving their Workplace Experience to good, and going the extra mile to ensure they are great

**It's great if you have**:

- A well-developed network of contacts in the employee experience and customer service industries

**More about our team**

You'll be joining the Workplace Experience team with programs that work to serve every Atlassian. As Workplace Managers, we build trusted networks, seek clarity, and serve as the drivers and the glue to ensure teams deliver on complex, cross-functional programs.

Qualifications:
**Qualifications**
- 10+ years of relevant professional experience in program and portfolio management
- Experience building strategy based on vision and goals, turning a strategy into executable plans, and driving high visibility and complex projects
- An analytic rigor, drive to support decisions with data, and the ability to make data digestible to varied audiences (big data, financial models, etc.)
- Experience in diagnosing pain points for teams, moving their Workplace Experience to good, and going the extra mile to ensure they are great
- A well-developed network of contacts in the employee experience and customer service industries.
- ** Our perks & benefits**

**About Atlassian**

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.