Service Centre Officer

**Service Centre Officer - Multiple Roles**

**NSW Procurement Service Centre Team**
- **Employment Type**:Ongoing
- **Classification / Grade / Band**:Multiple roles (more details below)

**Stepping into the heart of the NSW Government**

You will work to create positive impact for the people of New South Wales. You will be challenged to provide the best outcomes possible in this role while developing and growing your own skills.

Treasury is a critical component of the government and provides advice that informs a wide range of financial, economic and policy driven work for the state of NSW.

We consider work-life balance a key feature of being employed here and in line with organisational needs.

**Enrich your career with the NSW Treasury**

While we are certain you will already have your own expertise to ensure success in this role, you will also continue to learn and improve your skills in core areas, including:

- how to manage & de-escalate difficult conversations
- time and self-management
- Procurement Foundation training

You will join our NSWP Service Centre Group and will be working within the NSW Procurement Division. Read more about your future Group and Division.

As the face of NSW Procurement you will provide advice and support across the range of NSWP services to client agencies, suppliers and the public.

The role is accountable to the manager for the efficient and effective resolution of first level business support calls. The role also provides assistance on project tasks, under the direction of the manager which contribute to successful business outcomes.

The position must keep abreast of NSWP products and services as well as maintain proficiency in the full use of systems and information databases to ensure service operational efficiency and client satisfaction.

Work as part of cross functional teams in the development and delivery of specialised advice to support NSWP and Whole of Government Procurement Strategy.

The Service Centre Officer roles will provide you with the opportunity to expand your network as you will have the chance to work with multiple teams, agencies, external stakeholders, and organisations to help shape your career.

**Investing in you**

The team you will join is made up of a diverse and welcoming group of people. We understand what starting a new job is like, and to ensure you have the most positive experience we will ‘Buddy’ you up with a devoted team member to help settle you in.

Just some of the benefits of working with Treasury include:

- Flexible hybrid working at our office at 52 Martin Place, Sydney with standard working hours 35 hours per week.
- A healthy workplace, both mentally and physically. Our **Wellbeing at Treasury **curriculum offers regular seminars. From opportunities to connect with colleagues to boost social connection, to seminars on creating better financial health and physical and psychological wellbeing.
- A range of leave to support you with your needs out of work including generous paid parental leave, carers leave and flex leave.

Read more about our benefits.

**Your day as a Service Centre Officer**

Your typical day-to-day work includes providing first level support to customers and stakeholders on a range of NSWP products and services and provide administrative support for identified prequalification schemes to ensure operational efficiency and client satisfaction.

The team is recruiting for the following roles:
**Achieve success as a Service Centre Officer**

In this integral role there are a few things we would like for you to have to best support yourself and add value to the people of NSW.

You will be successful in this role if you are:
**Senior Service Centre Officer (Grade 5/6)**
- Provide support to team & customers as a Senior Service Centre team member
- Maintain Strong stakeholder relationships with internal customers, buyers & suppliers
- Demonstrate good problem-solving ability, with experience assisting with process improvement initiatives
- Motivated to take initiative with a commitment to achieve work goals with a strong customer excellence focus

**Service Centre Officer (Grade 3/4)**
- Proven first class commitment to customer service & Service Centre team
- Procurement knowledge expertise to accurately advise & support customers on a wide range of products, services, processes, and regulation
- Ability to work & communicate collaboratively with internal customers, buyers & suppliers
- Ownership & accountability to ensure first level contact query resolution

We are also committed to providing you with access to learning and development programs to help you achieve your performance objectives and career goals. Read more about how we invest in you.

If you have a strong focus on improving outcomes and would be interested in roles such as Contact Centre Officer, Customer Service Representative or Client Service Associate then this could be the path for you.

**Interested in working with us?**

We would