Contact Centre Service Officer

2 days ago

Sydney, New South Wales, Australia Teachers Mutual Bank Full time $60,000 - $80,000 per year

Are you a tech-savvy communicator with a passion for helping people? Join Teachers Mutual Bank Limited as a Contact Centre Service Officer and become the friendly, knowledgeable voice that supports our members through every step of their banking journey.

What You'll Do

  • Respond to inbound calls with empathy, accuracy, and professionalism
  • Resolve general banking and technical enquiries, including online and mobile banking support
  • Guide members through digital platforms and troubleshoot issues
  • Offer tailored solutions and promote relevant products and services
  • Achieve KPIs aligned with our strategic goals and service excellence

What You Bring

  • Previous customer service experience (banking/finance highly regarded)
  • Strong verbal and written communication skills
  • Problem-solving mindset and ability to think outside the box
  • Comfortable with technology and quick to learn new systems
  • Typing speed of 40wpm with high accuracy
  • FSR Tier 2 Accreditation (desirable but not essential)

Why You'll Love Working Here

  • Be part of a values-driven organisation focused on advocacy, passion, and sustainability
  • Work in a collaborative, supportive team environment
  • Grow your career with structured training and development pathways

About UsTeachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally recognised socially responsible bank with profit-for-purpose as our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products. We are proud to serve some of Australia's essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.

We have been named one of the World's Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.

Our employees embrace our organisation's values of passion, advocacy, and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality, and a focus on striving to deliver exceptional member service.

How to apply

Ready to make a difference with every call? Click Apply now and help us deliver exceptional service to our members—one conversation at a time.

For a confidential conversation, please contact      

We work under a hybrid working model to provide flexibility in the workplace. For more information about working conditions as well as our employee value proposition, please visit the careers page on our website at or find us on LinkedIn

Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.

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