Centre Support Volunteer

4 hours ago

Sydney, Australia Asylum Seekers Centre Full time

**19th June, 2025**:
**Position**: Centre Support Volunteer
**Program Area**: Volunteer Program
**Location**: 43 Bedford Street, Newtown
**Purpose / Objective**
Centre Support Volunteers (CSVs) are pivotal in ensuring clients remain supported and receive assistance with day-to-day questions. CSVs play a key role in providing general advice and guidance to clients who may have questions about the Asylum Seekers Centre's (ASC) services or processes in Australia.

**Reports to**:Volunteer Coordinator

**Days and hours required per week**:
**Tuesday, Thursday or Friday** 9.30 am to 2.30 pm (Newtown)

**Duties & Responsibilities**
- Action enquiries on the Centre Support job log. These are requests submitted by staff and volunteers through the Centre Support Form on the database.
- Troubleshoot Opal enquiries from clients and escalate as necessary to Opal Management.
- Provide information and general advice using ASC fact sheets provided and taking the initiative to research information online, when required, if a fact sheet is not available.
- Provide information and advice when appropriate, in regards to service availability and ASC capacity.
- Effectively communicate with clients from a range of backgrounds and English-speaking levels, often with the assistance of interpreters over the phone.
- Adhere to escalation procedures specific to the Centre Support team when dealing with an urgent/crisis enquiry.
- Research and special project work as needed.

**Selection Criteria**
- Experience in working with people from various backgrounds and cultures
- Comfortable using the Translating and Interpreting service to communicate with clients
- Ability to work collaboratively with other staff and volunteers
- Flexibility and willingness to take on extra tasks as appropriate
- Ability to adhere to policies in relation to code of conduct, boundaries and confidentiality.

**General Conditions**

All ASC staff and volunteers are required to:

- Adhere to ASC’s vision, purpose and values
- Act at all times and adhere to ASC policies and procedures
- Demonstrate respectful and welcoming behaviour with all people at ASC in culturally appropriate ways
- Comply with ASC Work, Health and Safety systems
- Comply with ASC Incident Management systems and emergency protocols
- Comply with ASC Child Protection measures to determine suitability for working with children and young people. This includes a valid NSW Working with Children Check and a Statement of Prior Convictions.
- Comply with relevant state/territory legislative requirements

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