Ecommerce Specialist

2 weeks ago

Brisbane, Australia Michael Hill Full time

Founded in New Zealand by Sir Michael Hill in 1979, Michael Hill is a great retail success story. Over more than 40 years, we have grown to more than 280 stores across New Zealand, Australia and Canada, with strong eCommerce and digital-first trading since 2011. We are listed on both Australian and New Zealand stock exchanges.

At Michael Hill, we recognise digital as a key enabler of our continued business transformation and success, and growing trade through our eCommerce websites is central to our broader digital strategy. With outstanding compound annual growth rates in digital-first sales we are doing well, and we’re determined to do even better

We have an exciting new opportunity for an Ecommerce Specialist to join our Digital team based in our Brisbane Support Centre. Reporting to the Digital Trade Lead this role will be responsible for developing and executing all online sales strategies for the Michael Hill websites.

The Ecommerce Specialist will be customer centric whilst using data to increase traffic and conversion metrics across all devises, channels and touchpoints. Delivering actionable data and research lead recommendations and consistently looking to enhance the overall customer shopping experience.

**More about the opportunity**:

- Analyse customer data across multiple channels including cross-site conversion funnels, page analytics and site traffic metrics
- Develop and maintain site merchandising and conversion dashboards and reports, whilst identifying scope and opportunities to support growth
- Working cross-functionally within the Ecommerce, Marketing and Merchandising teams to assist in planning and executing engaging Ecommerce campaigns and initiatives
- Take ownership for sales, profit and conversion rates and identify consumer behaviour to increase future activities

**The successful applicant will ideally have**:

- Proven experience along with a strong passion and drive for Ecommerce trade and operations excellence
- Strong analytical skills with a proven ability to collate and convert data to actionable insights
- Experience in conducting user research including surveys, tests and heatmaps
- Demonstrated ability executing Ecommerce activities such as merchandising and campaign delivery
- Understanding in A/B Testing and Google Analytics
- Excellent communication skills with a proactive, curious and innovative mindset

**What we have to offer**:

- Join a diverse and inclusive employer dedicated to your professional development
- Brand new, state of art head office at Cannon Hill with onsite parking
- A fast paced and dynamic team environment with real opportunities for progression
- Global exposure & learn from amazing leaders
- Onsite parking and amazing discounts on our full range of products
- Access to Michael Hill Rewards providing discounts and benefits to over 400 national and international retailers

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