Head of Payment Partnerships

1 day ago

Sydney, Australia NAB Full time

Head Of Payment Partnerships
- Job number: 798856
- Primary position location: NSW- Sydney CBD
- Primary position location: VIC- Melbourne CBD
- Category: Business Analysis
- Category: CEO & General Management
- Category: Change Management

**Show More**
- Work type: Permanent Full time
- Closing at: Mar 10 2025 - 23:55 AEDT

**Favourite**

- Be the Consumer Finance Advocate for Payment Partnerships driving improved commercials and customer experiences
- Experience identifying, developing and supporting strategic innovation
- Help drive customer obsession across NAB

**In this**Head of Payment Partnership** role, you will**:

- Attract, recruit, develop, and retain a talent pipeline. Lead, coach and mentor team members to build a high performing team
- Create and continuously improve governance structures to ensure opportunities are optimized and actioned with speed
- Support key change initiatives
- Extensive internal stakeholder engagement
- Manage operational and compliance risk relating to contracts and governance of scheme and payment partnerships
- Monitor operations and servicing activities to achieve cost, risk, and customer outcomes.
- Provide insights through structured and unstructured data to drive effective decision-making
- Responsible for compliance with relevant regulatory requirements, operational and credit risk frameworks, and internal policies and standards
- Ensure appropriate controls are activated and embedded into all key processes
- Support the development of strategies, frameworks and guidelines to optimise margin/ROE across all segments and deliver desired customer outcomes

**What you’ll bring**:

- Previous experience within financial services, product design and delivery
- Has a strong understanding of scheme/issuer/ acquirer environment and strategy
- Customer First Mindset
- Business & financial acumen
- Leadership skills to effectively lead and motivate direct and indirect teams
- Demonstrated capabilities in internal and client stakeholder management and being able to communicate with influence
- Strategic Agility & mindset - Deep understanding of long-term vision, anticipates future challenges and shapes strategy.
- Demonstrated capability of customer obsession, innovation & simplification

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB**
- #LI-DNI_

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