Service Allocator

Linde Material Handling is a major participant in the Material Handling industry in Australia since 1971 and now part of the global KION Group. We’re built on a strong foundation by delivering expert service and product solutions to our customers. We believe that our success is the result of the skills and commitment from our team members.

We have an exciting opportunity for an experienced Service Allocator to join our service administration team in Larapinta. In this role, you’ll report to the Service Operations Manager and will be responsible for coordinating service jobs for our Technicians. We are looking for someone who is organised and enjoys ensuring all processes run smoothly and the importance of customer service.

**What we offer**:

- Your wellbeing is important to us. Access our Wellness at Linde resource and leverage our Employee Assistance Program.
- Shape your professional development with over 18,000 learning resources on us - completely free for you to access
- Work alongside industry professionals and be mentored to grow your knowledge.
- A birthday gift to celebrate you each year.
- Anniversary bonuses to celebrate your milestones with us.
- Fast track into your dream car through our novated lease partner.
- Linde Material Handling is proudly supporting Healthy Heads in Trucks and Sheds not-for-profit foundation
- access all available resources from HHTS.

**Tasks and Qualifications**:
Your responsibilities:

- Despatching service jobs to field technicians and providing customers with a timeframe.
- Monitoring of Service Calls, ensuring prompt allocation.
- Ensuring opening and closing of jobs on the service management system are completed in an efficient manner.
- Arrange sub-contractors, supply purchase orders and process or update supplier invoices.
- Prepare quotes based upon supplied information for customers.
- Process fortnightly timesheets ready for the Payroll Office.
- Ordering safety equipment, uniform, tools, consumables and stationery for the department.

Requirements for success:

- Experience in a similar position coordinating multiple work for multiple team members.
- Ability to form strong working relationships with field service technicians to maximise productivity and communicate effectively.
- Experience using the Baseplan system or a service allocation/planning portal in call centre or service desk environment to allocate resources is desirable.
- A high level of interpersonal, time management, and communication skills.

If this role sounds like your next big opportunity, please send through a copy of your current resume and cover letter.

Please note, a pre-employment medical and reference checks are a part of our recruitment process.
- We do not accept unsolicited resumes from agencies. _
- LMHAU is proud to be an equal opportunity employer. We value diversity and inclusion within the workplace and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, age or other statuses protected by law or regulations in the locations where we operate._