Ict Service Desk Team Leader

Location: Sydney, NSW, AU, 2000
- Req ID: 76074

**ICT Team Leader**

**Clerk Grade 7/8**
- Temporary - Full Time until June 2026
- Clerk Grade 7/8 (salary range $110,266 - $122,058 plus super and annual leave loading)
- Location - Sydney CBD (Haymarket)

**About us**

Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.

**About the role**

The**ICT Team Leader leads a designated team of Information Communication Technology (ICT) support staff to deliver high quality ICT services to Legal Aid NSW metropolitan, regional and remote offices.

The role leads a team to resolve varying ICT issues to establish a standardised ICT operational and support environment and manages ongoing service delivery and support to Legal Aid NSW staff in offices and remotely, contributing to a high-performance team environment and providing excellent customer service.

**About you**

You will possess the following attributes:

- Excellent customer relationship management skills and a customer-centric mindset
- Ability to manage and develop a high performing team in an environment with a large volume and variety of tasks, competing priorities and tight deadlines
- Proven ability to allocate and manage tasks for a team in an information technology environment, including people and operational management skills

**WHY YOU SHOULD JOIN LEGAL AID NSW**

**We are committed to diversity and inclusion**

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.

We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment

**Other benefits of working with us**
- You will have access to training, development and mentoring opportunities.
- We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.
- To, head to Working at Legal Aid NSW

**The essential requirements for this role**

You must:

- have relevant tertiary and/or professional qualifications in ICT or related discipline, and/or equivalent experience
- be willing to do a Criminal Record Check and/or Working with Children Check
- hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
- live in NSW or willing to relocate to NSW

**How to apply**
- your resume (no more than 5 pages)
- cover letter (no more than 2 pages). In your cover letter, please address the following two (2) target questions below:

- Describe your leadership experience in managing a busy and high performing ICT service desk team

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

**Do you need help to apply?**
- If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
- The Role Description sets out the responsibilities and Focus Capabilities of the role.
- Working at Legal Aid NSW