Ramp Operations Manager

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

**Role Purpose**

Provide assistance to the Ramp Manager with managing the day-to day operation of the Ramp department.

**Main accountabilities include**:

- Communicate with airline reps/ regulatory authorities and attend regular meetings
- Manage both International and Domestic Ramp business units
- Responsible for the facilitation of training, resourcing, shift/duty allocations and rostering
- Responsible for future resource planning and potential business and customer opportunities
- Responsible for capturing all necessary operational/finance data using software (RSMS)
- Responsible for implementation of new systems/software (MARS etc) via required processes
- Responsible for cost mitigation when budgeted scheduling/revenue has reductions
- Ensure that productivity and performance criteria are met
- Oversee duties across both the domestic and international operations
- Work down as required

**Management**:

- Oversee the allocation of shift overtime ensuring that each shift has satisfactory staffing levels to ensure we meet operational requirements:

- Administer disciplinary action to any staff members who are found to be in breach of company policy
- Demonstrate leadership, decision making and organisational skills necessary to efficiently meet performance requirements in a changing work environment:

- Attend meetings as required by the Ramp Manager:

- Liaise with Management, level 8, level 7, level 6, Service desk and PSS (passenger service supervisors) to ensure operational requirements are being met:

- Manage and report OH&S concerns and maintain a safe working environment
- Assist with presenting induction training and on staff interviewing panel:

- Oversee the Training and Maintenance departments
- Co-ordinate and oversee staff recruitment

**Administration**:

- Produce rosters to cover operational requirements:

- Conduct staff appraisals and plan staff development:

- Monitor the signing in/out of vehicles
- Initiate and investigate incident reporting using the MORSE system:

- Actions incident reporting requirements and ensure all documentation details are completed accurately:

- Responsible for the planning and implementation of the Company's OHS policy within an operational area:

- Develop and implement procedures aimed at the prevention of workplace injuries
- Develop and implement procedures on the management of workplace attendance in an operational area.
- Use company computer programs to capture airline/ flight details
- Work down as Ramp Supervisor within the operation.

**Enterprise Knowledge**:

- Assume responsibility for the implementation of company policies and procedures
- People management principles
- Incident reporting and investigation
- Resolve operational issues
- Provide more detailed advice and information on the organisation's products and services

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.

**Safety, Security, WellBeing and Compliance**:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

**What we are looking for**
- Strong leadership and coaching skills.
- Detailed knowledge of company policies and procedures.
- Ability to resolve operational issues within a designated area or group.
- Detailed understanding of incident reporting and investigation.
- Detailed understanding of customer airline systems.
- Detailed understanding of government regulations.
- Ability to provide detailed advice and information on the organisation's product and services
- Excellent communication, organisation and time management skills.
- Sound computer skills including Microsoft Office Suite.

**Diversity**

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consid