Service Delivery Manager

10 hours ago

Melbourne, Australia dnata Full time

**OVERALL PURPOSE OF THE POSITION**

The Service Delivery Manager is responsible for the management of end-to-end dnata Ground Services and Ramp Services for our clients to ensure an efficient and effective service meeting and exceeding the company’s and our clients’ expectations.

The **Service Delivery Manager - Ramp** will manage simultaneous complex and multi-dimensional business issues with competing demands within an environment of sensitivities, constraints and competing stakeholder priorities.

**PRIMARY DUTIES AND RESPONSIBILITIES**
- Lead the development and delivery of a client centric, commercially focused operations including the management, organisation and coordination of all work areas during day of operations and the management, monitoring and evaluation of Ground Handling Agreements and Service Level Agreements
- Lead, manage and develop team members including coaching and mentoring and performance feedback to achieve high levels of performance and service excellence
- Lead significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands
- In consultation with the management team develop, implement and monitor communication plans, business strategy to drive a customer centric culture
- Develop, implement and control effective rosters and budget management to ensure highly effective, cost efficient and quality business outcomes
- Develop, implement and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services’ policy and procedure
- Develop and provide quality metrics and reporting on critical business issues
- Lead and embed a positive safety culture within the team focussed on awareness and vigilance

**ESSENTIAL CRITERIA**
- Must be available to work on a 24/7 rotating roster
- Extensive leadership experience with customer centric orientation and ability to drive a service culture
- Highly developed communication skills both written and oral and excellent presentation skills
- Demonstrated record of achievement in building and fostering relationships with key stakeholders and clients
- Extensive experience in engaging and influencing staff to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands
- Previous extensive experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements
- Demonstrated business acumen including, financial and budget management and experience in driving culture change and continuous business improvement.

We are an Equal Opportunity Employer, which values diversity and inclusion. We support applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a solid focus on gender balance within the organisation and encourage women to apply.

  • IT Service Delivery

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time $90,000 - $120,000 per year

    Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryAre you ready to take ownership of IT service delivery and incident management in a dynamic environment? We're looking for an experienced professional to join our team and drive operational excellence across our technology platforms About the RoleAt Service Stream, we're a leading...

  • IT Service Delivery

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time $80,000 - $120,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryAre you ready to take ownership of IT service delivery and incident management in a dynamic environment? We're looking for an experienced professional to join our team and drive operational excellence across our technology platforms.About the RoleAt Service Stream, we're a leading...

  • IT Service Delivery

    2 days ago

    Melbourne, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St - Job Description SummaryAre you ready to take ownership of IT service delivery and incident management in a dynamic environment? We’re looking for an experienced professional to join our team and drive operational excellence across our technology platforms. - About the Role At Service Stream, we’re a...

  • Delivery Manager

    2 weeks ago

    Melbourne, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St - Job Description SummaryService Stream are on the lookout for a new Delivery Manager to join our VRMC Transport team! - About the Role As a member of the VRMC (Victorian Road Maintenance Contract) Contract Leadership Team (CLT), the Delivery Manager oversees safe, compliant and efficient completion of all...

  • Service Delivery Manager

    2 days ago

    Melbourne, Australia SICE Pty Ltd Full time

    SICE ANZ is currently embarking on exciting growth and we have a great opportunity for an enthusiastic and results-oriented Service Delivery Manager. This position will provide the delivery of a high quality service to customers and end users, and ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a...

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia KPMG Full time $90,000 - $120,000 per year

    Job DescriptionAbout the TeamOur Enterprise TASI team brings together expertise in intelligent automation, data engineering, and software integration to help clients align their technology capabilities with strategic and operational goals. We leverage KPMG's extensive national and global network, adopting a multidisciplinary approach to unlock the full...

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia KPMG Australia Full time $90,000 - $120,000 per year

    Job DescriptionAbout the TeamOur Enterprise TASI team brings together expertise in intelligent automation, data engineering, and software integration to help clients align their technology capabilities with strategic and operational goals. We leverage KPMG's extensive national and global network, adopting a multidisciplinary approach to unlock the full...

  • IT Service Delivery

    3 weeks ago

    City of Melbourne, Australia Service Stream Full time

    # **Primary Location**VIC - Melbourne - 655 Collins St# **About the Role**At Service Stream, we’re a leading provider of essential network and infrastructure services that keep Australia connected across telecommunications, utilities, transport, and energy. Guided by our values of Safety, Delivery, People, and Accountability, we partner with major clients...

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Avec Full time $120,000 - $180,000 per year

    Join Avec Global – Where Your Expertise Takes Centre StageAt Avec Global, we've cracked the code that big consultancies can't: delivering enterprise-scale solutions at startup speed. While others are trapped in consulting red tape, we've grown from zero to $50M in four years by actually shipping what we build.Join a team where your expertise isn't buried...

  • Program Manager

    2 weeks ago

    Melbourne, Victoria, Australia Delivery Centric Full time $104,000 - $130,878 per year

    Job Title: Program ManagerLocation: MelbourneRole OverviewWe are seeking an experienced Program Manager to oversee and drive delivery of complex initiatives, with a strong focus on SAP S/4 HANA transformation programs. The Program Manager will be responsible for aligning program outcomes with business strategy, ensuring optimal resource utilization, managing...