Service Delivery Manager

1 week ago


Melbourne, Australia dnata Full time

**OVERALL PURPOSE OF THE POSITION**

The Service Delivery Manager is responsible for the management of end-to-end dnata Ground Services and Ramp Services for our clients to ensure an efficient and effective service meeting and exceeding the company’s and our clients’ expectations.

The **Service Delivery Manager - Ramp** will manage simultaneous complex and multi-dimensional business issues with competing demands within an environment of sensitivities, constraints and competing stakeholder priorities.

**PRIMARY DUTIES AND RESPONSIBILITIES**
- Lead the development and delivery of a client centric, commercially focused operations including the management, organisation and coordination of all work areas during day of operations and the management, monitoring and evaluation of Ground Handling Agreements and Service Level Agreements
- Lead, manage and develop team members including coaching and mentoring and performance feedback to achieve high levels of performance and service excellence
- Lead significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands
- In consultation with the management team develop, implement and monitor communication plans, business strategy to drive a customer centric culture
- Develop, implement and control effective rosters and budget management to ensure highly effective, cost efficient and quality business outcomes
- Develop, implement and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services’ policy and procedure
- Develop and provide quality metrics and reporting on critical business issues
- Lead and embed a positive safety culture within the team focussed on awareness and vigilance

**ESSENTIAL CRITERIA**
- Must be available to work on a 24/7 rotating roster
- Extensive leadership experience with customer centric orientation and ability to drive a service culture
- Highly developed communication skills both written and oral and excellent presentation skills
- Demonstrated record of achievement in building and fostering relationships with key stakeholders and clients
- Extensive experience in engaging and influencing staff to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands
- Previous extensive experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements
- Demonstrated business acumen including, financial and budget management and experience in driving culture change and continuous business improvement.

We are an Equal Opportunity Employer, which values diversity and inclusion. We support applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a solid focus on gender balance within the organisation and encourage women to apply.


  • Delivery Manager

    1 week ago


    Melbourne, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St - Job Description SummaryService Stream are on the lookout for a new Delivery Manager to join our VRMC Transport team! - About the Role As a member of the VRMC (Victorian Road Maintenance Contract) Contract Leadership Team (CLT), the Delivery Manager oversees safe, compliant and efficient completion of all...

  • Delivery Manager

    1 week ago


    Melbourne, Victoria, Australia Service Stream Full time $120,000 - $180,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryService Stream are on the lookout for a new Delivery Manager to join our VRMC Transport teamAbout the RoleAs a member of the VRMC (Victorian Road Maintenance Contract) Contract Leadership Team (CLT), the Delivery Manager oversees safe, compliant and efficient completion of all VRMC,...

  • Delivery Manager

    1 week ago


    Melbourne, Victoria, Australia Service Stream Full time $120,000 - $180,000 per year

    Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryService Stream are on the lookout for a new Delivery Manager to join our VRMC Transport team About the RoleAs a member of the VRMC (Victorian Road Maintenance Contract) Contract Leadership Team (CLT), the Delivery Manager oversees safe, compliant and efficient completion of...

  • Delivery Driver

    1 week ago


    Melbourne, Victoria, Australia Ontime Delivery Solutions Full time $45,000 - $55,000 per year

    Owner Drivers Wanted – Cars, 1 and 2-Tonne Vans | Permanent Runs | Melbourne MetroJoin ONTIME DELIVERY SOLUTIONS – A National Leader in Transport & LogisticsAre you an experienced owner driver with a Car, 1 or 2-tonne van looking for permanent work? We have consistent, full-time runs available with starting locations across Melbourne's North and West,...

  • Delivery Manager

    7 days ago


    City of Melbourne, Australia Service Stream Full time

    Delivery Manager page is loaded## Delivery Managerlocations: VIC - Melbourne - 655 Collins Sttime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 2, 2025 (29 days left to apply)job requisition id: JR-116293# **Primary Location**VIC - Melbourne - 655 Collins St# **Job Description Summary**Service Stream are on the...

  • Delivery Manager

    1 week ago


    Melbourne, Victoria, Australia Service Stream Limited Full time $120,000 - $180,000 per year

    As a member of the VRMC (Victorian Road Maintenance Contract) Contract Leadership Team (CLT), the Delivery Manager oversees safe, compliant and efficient completion of all VRMC, Penlink and Borough of Queenscliffe Works in accordance with the respective Routine Maintenance Program, as set by the Planning & Optimisation team. A seasoned, inclusive and highly...


  • Melbourne, Victoria, Australia Ontime Delivery Solutions Full time $60,000 - $80,000 per year

    Owner Drivers Wanted – 1-Tonne Van with Roof Racks| Permanent Runs | Start in ClaytonJoin ONTIME DELIVERY SOLUTIONS – A Leader in Transport & LogisticsWe're looking for Owner Drivers with a 1-tonne van with Roof Racks to support permanent delivery runs starting from Clayton, VIC. Enjoy consistent full-time work, stable income, and the backing of an...


  • Melbourne, Victoria, Australia Parkville Youth Mental Health and Wellbeing Service Full time $80,000 - $120,000 per year

    ICT SERVICE DELIVERY MANAGERParkville Youth Mental Health and Wellbeing Service (PYMHWS)Permanent Ongoing | Full-Time 1.0 EFT | PARKVILLE - MULTIPLE SITESExciting ICT Operations and Service Management role with the opportunity contribute to a new services transformation program in mental health care.Join Victoria's newest Public Mental Health Service...


  • Melbourne, Victoria, Australia International Delivery Service Full time $60,000 - $90,000 per year

    About the role As the Imports Operations Co-ordinator at International Delivery Service, you will play a crucial role in coordinating the movement of freight and cargo for our customers. This full-time position is integral to ensuring the efficient and timely delivery of goods to our customers across Australia and internationally.What you'll be doingLiaise...


  • Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary Exciting opportunity for a Process & Systems Delivery Manager to join Service Stream’s Telecommunication division. About the Role As the Process & Systems Delivery Manager, you will play a pivotal role in driving operational efficiency and effectiveness through the development and implementation of...