Service Manager

Deliver exceptional customer experiences
- Flagship Velocity Truck Centres site
- Attractive salary package + a range of employee benefits

**Your Next Opportunity**

Are you ready to take the helm at the biggest and most prestigious dealership in the group? Daimler Trucks Laverton is looking for a dynamic and results-driven Service Manager to lead our high-performing Service Department.

Reporting directly to the General Manager, you'll play a vital role in shaping our service operations, driving performance, and delivering exceptional customer experience. This is more than just a leadership role—it’s your opportunity to take ownership, tackle challenges head-on, and advance your career with a global industry leader.

**Your Day to Day**:

- **Lead and Manage**: Inspire and guide the Service Department team to exceed performance targets and deliver exceptional service.
- **Drive Customer Satisfaction**: Maintain a customer-first approach by nurturing existing relationships and identifying new business opportunities.
- **Oversee Operations**: Take charge of all service and repair activities, ensuring efficiency, quality, and timely execution.
- **Prioritise Safety**: Uphold the highest standards of workplace health and safety, fostering a culture where employee well-being comes first.
- **Resolve and Build**: Identify and implement effective solutions to customer issues while strengthening client relationships.
- **Stay Agile**: Monitor daily operations closely, responding proactively to challenges and ensuring seamless service delivery.

**What Makes You a Great Fit**:

- **Experienced Leader**: You have experience leading a service department—ideally in the truck industry—and know how to get the best out of your team.
- **Safety First**: You understand the importance of a safe, compliant workplace and lead by example to maintain high safety standards.
- **Customer-Focused**: You know that strong relationships drive success and are committed to delivering exceptional customer service every time.
- **Problem Solver**: You’re quick to identify issues and take a hands-on approach to finding practical, effective solutions.
- **Forward-Thinking**: You’re always looking for ways to improve processes, boost efficiency, and stay ahead of the curve.
- **Team Player**: You thrive in a collaborative environment and have a knack for motivating and supporting those around you.

**What We Offer**:

- **Ongoing Development**: Access to continuous learning, including in-house and manufacturer-led training programs.
- **Global Brand Exposure**: Work with world-renowned brands like Mercedes-Benz, Freightliner, and Fuso.
- **Career Growth**: Long-term employment with clear pathways for advancement and professional development.
- **Modern Facilities**: Operate in state-of-the-art dealership equipped with the latest diagnostic tools.
- **Safety Commitment**: Be part of a team that prioritises the health and safety of every employee.
- **Exclusive Benefits**: Enjoy generous perks, including discounts on health insurance, financial services, and novated lease options.

Join us at Daimler Trucks Laverton and be part of a team dedicated to excellence in service and customer satisfaction

**About Velocity Vehicle Group**

Velocity Vehicle Group (VVG) has just celebrated 25 years in operation and is Daimler Trucks largest truck dealership group globally. Velocity Truck Centres Australia, part of VVG, are locally managed and are the largest dealership group of Daimler Trucks in Australia. We sell and service Mercedes-Benz, Freightliner and Fuso trucks right across the country. Our core values of Speed, Value and Trust are at the heart of everything we do. We employ over 1,000 people across 19 locations around Australia and continue to be a key player in the Australian transport industry.
- Velocity Truck Centres is an equal opportunity employer that values diversity in the workplace._