Marketing Ecommerce Specialist

We have an exciting opportunity to join our team as the **Marketing eCommerce Specialist** within our **Brighton Support Office** on a full time basis.

**Who We Are - Join Retailors and Shape the Future of Retail**:

- Retailors_ is a global retailer operating in 4 continents and 18 countries and partnering with the world’s leading brands to create the ultimate retail experience, driven by a passionate and skilled team.

At Retailors, we don’t just sell products—we create unparalleled experiences and push the boundaries of retail. As a leading Nike, Samsung and Mattel retail partner in Australia and New Zealand, we operate an expanding global network of premium retail stores, delivering best-in-class consumer experiences across multiple regions.

**Who Are You?**

You are a highly motivated, dynamic and passionate individual. Our Marketing eCommerce Specialist will be responsible for the administration, reporting and project management of marketing activities across our **Mattel & Samsung**brands.

**The successful Marketing eCommerce Specialist will also have the following**:

- Unrelenting commitment and team alignment in delivering the Ultimate Customer Experience.
- eCommerce experience in using Shopify Plus and Klavio platforms is essential.
- Previous experience working within a fast-paced retail environment.
- A can-do attitude and desire to break barriers.
- An appreciation and understanding of business challenges and operations.
- Excellent organizational skills with the ability to multi-task/prioritize daily workload.
- Works collaboratively as a team player and independently.
- Marketing degree/diploma or relevant experience.

**Your key responsibilities will include**:

- Daily/weekly operation and improvement of 2 x Mattel online store (Shopify Plus)and 1 x Retailors website (Squarespace) including design, performance, and merchandising changes to ensure Ultimate Customer Experience resulting in improved conversion performance and maximum customer NPS.
- Development and execution of marketing plan that drives traffic, captures subscribers, grow membership subscriptions and ensures maximum conversion performance resulting in achievement of sales budget.
- Management of marketing expenses aligned with agreed budget ensuring maximum return on ad spend (ROAS).
- Develop and manage relationships of key third party stakeholders including Mattel, License Suppliers, and third part partners Impressive, Prosper, Shopify and app suppliers to ensure maximum productivity.
- Complete reporting of KPI’s and other key reports as per agreed cadence.
- Develop and manage customer flows in Klavio and Okendo including automated flows and once off campaigns that increases engagement, conversion and ultimately sales.
- Provide marketing support to Samsung stores in a timely manner and aligned with promotional and marketing calendar.

**What’s in it for you?**

You will be a part of an inclusive Marketing and Customer Support team with a strong customer and stores focus, exciting career opportunities and receive excellent employee benefits
- WFH/WFO hybrid working model - requirement is to work in the Brighton Support Office 4 days each week and 1 work from home day.
- Birthday leave - a paid day off to celebrate.
- Recognition of performance and contribution with Monthly MVP awards - access to MVP vouchers to purchase store products
- Ongoing Training & Development to support your growth in the business and your career.
- An opportunity to work with a team and business that has very well-defined Purpose, Blueprint and Values.
- Access to THRIVE our Workplace Wellbeing and Mental Health program, including a range of holistic wellbeing and EAP support services.
- Paid Bonuses for referring Top Talent to the Retailors business.

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