Community Liaison Officer

**Overview**:
**Work type**:Part time

**Salary**:$113,022 - $136,747

**Grade**:VPSG5

**Occupation**: Education and Training

**Location**: Ballarat

**Reference**: VG/DE/SRS/20006749B

The primary responsibility of this role will be to respond in a timely and consistent manner to general inquiries from the public and school communities and to effectively manage, monitor and resolve parent inquiries and complaints. The Community Liaison Officer will work as part of a multi-disciplinary team within an Area.

**About the Department**

The department provides a wide range of learning and development support and services.

The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.

**About the Division**

The Schools & Regional Services group is responsible for implementing government learning and development strategies through networks of government schools and early childhood providers. Multi-disciplinary teams work collaboratively across the Area to:

- deliver high quality education and early childhood services that are responsive to local needs
- improve early childhood service and school outcomes and performance across the Area.

**About the Role**

The primary responsibility of this role will be to respond in a timely and consistent manner to general inquiries from the public and school communities and to effectively manage, monitor and resolve parent inquiries and complaints. The Community Liaison Officer will work as part of a multi-disciplinary team within an Area. The Community Liaison Officer will also provide advice and support to Executive Directors and leadership teams within their region. They will promote and maintain strong relations with key stakeholders and other regional and central staff to ensure consistent, high quality practice across the region and proactively work with principals/schools to develop processes and policy around complaints management. In addition to working within an Area to satisfactorily resolve an enquiry or complaint, Community Liaison Officers will be required to work across Areas within a region and liaise between other Regions and the Central office.

**Attributes**
- **Flexibility and Adaptability**: Adapts systems and processes quickly to changed priorities and situations.
- **Working Collaboratively**: Guides others to create a culture of collaboration. Identifies and works to overcome barriers to knowledge or information sharing. Identifies opportunities to work with other teams to deliver outcomes.
- **Innovation and Continuous Improvement**: Uses understanding of stakeholders' context to design and implement systems for continuous improvement within the department. Reviews and analyses internal and external information to improve effectiveness and quality of work.
- **Innovation and Continuous Improvement**: Uses understanding of stakeholders' context to design and implement systems for continuous improvement within the department. Reviews and analyses internal and external information to improve effectiveness and quality of work. Creates team environments where innovation and creativity are fostered and rewarded.
- **Future Focus**: Understands the broader context when reviewing an issue or problem and supports others to do so.
- **Stakeholder Management**: Identifies issues in common for one or more stakeholders and uses them to build mutually beneficial partnerships. Identifies and responds to stakeholder's underlying needs. Uses understanding of the stakeholder's departmental context to ensure outcomes are achieved.
- **Influence and Persuasion**: Gains agreement on proposals and ideas and builds behind the scenes support for ideas, to ensure buy-in and ownership. Uses chains of indirect influence to achieve outcomes and involves experts to strengthen a business case.

**Desirable**Qualifications and Experience**

Desirable qualifications and registration with a relevant institute or association and experience with managing inquiries and complaints.

**Further Information**

Applicants requiring adjustments can contact the nominated contact person.

**Applications close** 11:59pm on 11:59pm on 03 June 2025**

Applications close Tuesday 3 June 2025 at 11.59PM

Posted 20 May 2025