Quality Assurance Specialist

7 days ago


Brisbane, Australia TROOCOO Pty Ltd Full time

Immediate start
- Brisbane CBD location
- Close to public transport

Troocoo are proud to be partnering with a professional services client who require additional support due to their growth and volume. We are currently recruiting multiple Quality Assurance Specialist positions on a permanent full time basis and 12 month fixed term basis, located in the Brisbane CBD to start as soon as possible.

Benefits of working with our client:

- Work for a growing company that cares about its customer base and internal staff.
- Dedicated training program.
- Attractive salary and benefits.
- Fun and supportive team culture.

This role is responsible for undertaking quality monitoring program activities, including reviewing and rating calls, developing and communicating coaching initiatives for the Contact Centre across multiple channels to ensure continuous growth and development of skills and achievement of quality service delivery KPIs and an excellent customer experience whilst ensuring strict adherence to compliance requirements.

On a day to day basis you will be responsible for:

- Providing assistance to the Team Leader to coach, develop and mentor the broader contact centre team.
- Promoting change initiatives within the contact centre environment, to foster and contribute to a Member-Centric culture of growth, continuous improvement and development.
- Drive the ongoing review, implementation, and continuous improvement of the Quality Monitoring Framework.
- Conduct and coordinate coaching and development activities (e.g. one on one, buddying sessions, training and development) for the Contact Centre team members to ensure they receive regular performance feedback and support to assist with their ongoing development.

To be successful in this role, you will be an experienced individual, with an eye for detail and developed communication skills with the ability to learn quickly.



  • Brisbane, Australia Asahi Beverages Full time

    **Your Impact** Embark on a compelling journey with Asahi Beverages! Don’t miss this exciting opportunity to join the quality team at our facility in Wulkuraka as a Quality Assurance Specialist. This role will see you responsible for the delivery of best-in-class quality processes, aligning your efforts with our broader business objectives for...


  • Brisbane, Queensland, Australia Talent – Specialists in tech, transformation & beyond Full time $90,000 - $120,000 per year

    The Program Quality Assurance Specialist plays a critical role in ensuring the successful delivery of the Modern ERP Program by applying quality assurance frameworks, monitoring compliance, and driving continuous improvement. This role is responsible for conducting quality health checks, coordinating quality metrics and reporting, maintaining effective...


  • Brisbane, Australia etrainu Pty Ltd Full time

    The Company etrainu is an established leader in online learning design, development, delivery and assessment founded in Australia. Delivering custom solutions to SME organisations Domestically and Internationally. Our customer first approach is driving rapid growth in our SaaS products. The Role: As an eLearning Quality Assurance Specialist, you will be...


  • Brisbane, Australia etrainu Pty Ltd Full time

    The Company etrainu is an established leader in online learning design, development, delivery and assessment founded in Australia. Delivering custom solutions to SME organisations Domestically and Internationally. Our customer first approach is driving rapid growth in our SaaS products. The Role: As an eLearning Quality Assurance Specialist, you will be...


  • Brisbane, Queensland, Australia GP One Consulting Pty Ltd Full time $90,000 - $120,000 per year

    OUR COMPANY:GP One Consulting are a specialised team of software developers that build bespoke enterprise applications by leveraging the smarts of location-based technologies.  Enterprise Implementation, System Integration & Geographic Information System (GIS) experts, we work across all industry sectors to provide spatial intelligence through web and...


  • Brisbane, Queensland, Australia Buscojobs Full time

    We are seeking a hard-working individual to join our team as a full-time Quality Assurance Officer.We require dedication to ensuring quality products and procedures are followed in line with our customers' requirements.You will be overseeing the production manufacturing process, quality control procedures and safety standards for the manufacture of food...


  • Brisbane, Queensland, Australia Queensland Police Service Full time

    Join to apply for the Quality Assurance Officer role at Queensland Police Service Are you passionate about improving service delivery and driving high standards? As a Quality Assurance Officer at Policelink, you'll play a key role in enhancing client experience and operational effectiveness. This dynamic position focuses on monitoring and assessing client...


  • Brisbane, Queensland, Australia Queensland Police Service Full time

    Join to apply for the Quality Assurance Officer role at Queensland Police ServiceAre you passionate about improving service delivery and driving high standards? As a Quality Assurance Officer at Policelink, you'll play a key role in enhancing client experience and operational effectiveness. This dynamic position focuses on monitoring and assessing client...


  • Brisbane, Australia Programmed Full time

    Quality Assurance Officer This is a rare employment opportunity for a Quality Assurance Officer to work within a food manufacturing environment and to join a team which has a successful history of growth and innovation within the food manufacturing sector. **Quality Assurance Officer** This is a rare employment opportunity for a Quality Assurance Officer...


  • Brisbane, Queensland, Australia Iplex Pipelines Full time

    OverviewJoin to apply for the Quality Assurance Compliance Specialist role at Iplex Pipelines.More About Your New PositionIn this newly designed role of Quality & Compliance Lead – Procured Products, Iplex Strathpine, you will play a vital role in ensuring the integrity and reliability of the products we source from our vendor partners. You'll work closely...