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Quality Assurance Officer,
2 weeks ago
Are you passionate about improving service delivery and driving high standards? As a Quality Assurance Officer at Policelink, you'll play a key role in enhancing client experience and operational effectiveness. This dynamic position focuses on monitoring and assessing client interactions, delivering procedural advice, and identifying opportunities for continuous improvement.
Refer to role description for more information.
Your key accountabilities
The core capability requirements for this role are:
• Deliver high-quality services to stakeholders by providing procedural advice to ensure effective quality assurance practices and compliance with policies and procedures.
• Participate in the identification, analysis, and mitigation of risks within operational processes, and assist with the implementation of corrective actions to ensure continual improvement with service delivery standards.
• Develop, coordinate, design and deliver targeted training sessions in collaboration with Team Leaders and the Training Unit where risk, skill or knowledge gaps have been identified.
• Assist with policy development by researching, preparing documentation, and providing advice on best practices, to ensure adherence to relevant standards and enhance operational efficiency.
• Develop and maintain resource materials to support consistent application of quality assurance practices across the work unit, ensuring all materials meet compliance obligations and operational needs.
• Respond and advise on matters of legislative compliance when considering operational needs and responses to matters of quality assurance.
• Facilitate the coordination and review of requests for information from both internal and external clients, ensuring timely and accurate responses that support business operations.
Applications to remain current for 12 months.
