Service Delivery Officer

2 weeks ago

Dandenong, Australia Aussie Broadband Full time

Introduction:
Why work for Aussie?

For the same reason our customers love us. We are Australian operated, local from the ground up. We’re recognised for our quality, great value internet, phone and mobile services that suit the needs of Australians and we like to punch way above our weight in the industry.

Our fantastic culture thrives on our values:

- Don't be ordinary, be awesome
- Think BIG
- No bullsh*t
- Be good to people
- Have fun

We’re Australia’s 5th largest telco and one of Australia’s fastest growing companies. Don’t just take our word for it - amongst other things, we’ve won some of Australia’s top customer service and employer of choice awards.

What does Aussie offer?
- Free internet to the value of $109 per month
- 20% off our Fetch and Mobile services
- Day to day benefits like flexible working arrangements, paid parental leave, employee assistance program
- Empowered in your career growth, so you will also be supported with ongoing training and development and access to LinkedIn Leaning
- Celebrating you with awards and recognition
- Discounts at various retailers and gyms
- Community Impact Programs, some of the ways we help can be found here
- We also can’t forget the very hard-working coffee machine and the casual dress code.

Description:
What we are looking for

We are looking for Residential Service Delivery Officers to join our growing team on a permanent full time basis (37.5 hours per week to be worked between a 8am to 8pm, Monday to Friday, and 8:30am - 4:30pm Saturday). This position is based at our Dandenong South office.

This is a call centre-based position providing support to the service delivery team. Day to day, the role looks like:

- Liaising with customers, sales and technical staff.
- Handling inbound calls in relation to customer orders and enquiries.
- Assisting procurement to ensure the timely delivery of required equipment for projects.
- Managing customer’s contracts and Service Level Agreements.
- Performing quality assurance examinations to ensure services meet to our high standards.
- Coordinating orders using our provisioning system and intervene manually when required.

All entitlements will be in accordance with the Telecommunications Award 2020, and the Fair Work Australia National Employment Standards.

Skills and Experiences:
The things that are really (really) important

Experience in data entry and customer service is essential to succeed in this role, and experience within the telecommunications industry or a call centre environment is an advantage Specifically, you must be able to handle customers problems and have the resilience to find them a solution.

You also need to be a clear communicator and be able to converse and explain technical information in an 'easy to understand' manner. Computer literacy is also a must, as you need to type up notes from calls, and use basic software packages etc. If you have this and the ability to work independently and as part of a team, then this role is perfect for you

At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’.

**Job Types**: Full-time, Permanent

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