Customer Service Coordinator

17 hours ago

Carlton, Australia YMCA Victoria Full time

Develop your career in recreation in this supported leadership role
- Mentoring and development opportunities to help you grow into the role
- $57,901 per annum + Superannuation | Permanent Full Time

At the Y our vision is simple - Amplify Your Voice. Shape Our Community. Challenge Our World

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

**About the centre**

Carlton Baths is a vibrant community-based facility which offers a range of recreation and sporting programs for the Carlton and City of Melbourne community. In 2012, the facility underwent a $10.4M redevelopment; designed to provide the community with a range of recreational, social, cultural and educational experiences.

At Carlton Baths we pride ourselves on inclusivity, exceptional service and community engagement. We run a wide range group fitness classes each week, have a 25 metre outdoor seasonal pool that is open from October to April each year, we offer summer swimming lessons for all ages and abilities, and facilitate a range of children's sporting and developmental programs in a safe and engaging environment.

**About the role**

Carlton Baths is seeking an energetic, motivated and people focused Customer Service Coordinator to join the Leadership Team. The Customer Service Coordinator is a leadership role that is responsible for ensuring excellence in customer experience, driving sales and motivating a team to achieve the best results.

The Key Functions of the role are:

- Maximise customer experience and ensure we deliver exceptional service
- Drive sales and assist in sales marketing and planning
- Human Resource Management
- Reporting and administration
- Quality Management
- Key staffing functions - Payroll, rosters, communications etc.

This is a full time position with an annual salary of $57,901 + Superannuation.

**About you**

To be successful in this role you will:

- Have the ability to prioritise and manage time effectively
- Think creatively with a solution focused approach
- Be approachable and personable, with a customer focused approach to your work

**Essential Qualifications**
- First Aid certificate
- CPR certificate
- Pool Lifeguard certificate

**Other Desired Qualifications**
- Minimum of 12 months’ leadership experience
- Relevant diploma or equivalent
- Sport and Recreation and / or Facility Operations experience

In keeping with current Victorian health directions it is a requirement that staff attending our facilities are fully vaccinated. Please be aware that you will be required to provide evidence of your vaccination status as part of the recruitment process.

**Benefits**

At the YMCA, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

- Flexible working and rostering arrangements
- Opportunities for career development and growth
- Free access to gyms, recreation, and aquatics centres across the state
- Free access to the Virtual Y - online health and wellness

**How to Apply

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