Feedback and Complaints Administration Officer

**Employment Type**: Temporary Part Time (Up to 31/05/2026)
**Position Classification**: Administration Officer Level 5
**Location**: Station Street, Penrith
**Remuneration**: $38.39 - 39.26 per hour
**Hours Per Week**: 24
**Requisition ID**: REQ557530
**Applications Close**: 19/03/2025
- With _**_CORE _**_Values of _**_C_**_ollaboration, _**_O_**_penness, _**_R_**_espect and _**_E_**_mpowerment,_
- working with us will ensure your professional life is provided every opportunity to succeed_
- and develop in your chosen career role._

**About Us**
Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean, Blue Mountains, and Lithgow Region.

Nepean Hospital is a teaching hospital that provides tertiary referral services in emergency care, coronary care, diagnostics, gynaecology, paediatric, neonatal intensive care/ICU, maternity, mental health, rehabilitation, and surgery. The Nepean Campus has recently experienced tremendous growth and aims to support communities within and outside of Sydney’s western suburbs, providing world-class clinical facilities, services, and care.

An exciting Temporary Part Time position working Wednesday - Friday has become available within the District Clinical Governance Unit.

The successful incumbent will be responsible for comprehensive administrative support to the Feedback & Complaints Office for Nepean Hospital. The Feedback and Complaints Office is complex and challenging. This role plays a proactive and integral part in ensuring that administrative responsibilities are undertaken in an efficient, professional and timely manner. The Administrative Officer is most often the first point of contact for complainants and therefore plays a key role in the complaints management process.

**Benefits available to eligible NBMLHD employees**
- Opportunity for extra tax savings through Salary Packaging
- Novated Leasing
- Great education opportunities through Education Training Service which offers over 110 courses each year
- Access to our Employee Assistance Program (EAP) for staff and family members
- Fitness Passport

NBMLHD is committed to implementing the child safe standards. For more information, please click here.

**What you will bring to the role**
- Demonstrated experience and proficiency in providing high level administrative assistance and support to a busy Feedback & Complaints Office including a proven capacity to operate effectively in a complex environment demanding confidentiality, flexibility and discernment.
- Experience in managing or dealing with emotionally-charged or vulnerable people and or difficult situations.
- High level organisational and time management skills with an ability to effectively set priorities, meet deadlines, demonstrate flexibility and show initiative.
- Exceptional interpersonal skills including sound oral and written communication with exceptional customer service knowledge.
- Proven high level of organisational skills including the ability to problem solve, prioritise workload and meet deadlines supported by a demonstrated capacity to exercise initiative and judgment, including the demonstrated ability to prioritise multiple tasks.
- Have a good understanding of the complaints management process and policy directive.
- Experience using HPRM, ims+ and iPM or similar programs for electronic records management, incident management and patient administration systems.

Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.

**Need more information?